Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT! Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD WINNING TEAM.

Perks

Benefits: Medical, Dental, Vision, & Life Insurance, Paid Days Off, Community Paid Days Off, Free Parking, Comp Nights at Valencia Hotel Group Hotels, Retention & Referral Bonus Program and the opportunity to work with a great team.

Hotel Valencia Santana Row is located in San Jose, CA and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Job summary:

Take ownership of all aspects of Food and Beverage operations. Develop and lead a team consistently deliver the highest standards of customer service, actively holding team members accountable to expectations, reviewing statements to ensure proper financial management, aggressively investigating service and procedural issues to ensure ideal results in all aspects of the department.

Shift requirements:

• Looking for flexibility with morning or evening shifts

Responsibilities:

• Relentlessly train and motivate customer service employees
• Maintain integrity of cost controls and proper maintenance of assets
• Responsible for assisting in supervision and performance of all F&B related operations and personnel
• Work with General Manager to monitor Food and Beverage quality and costs
• Ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses.
• Monitor and review shift reports and follow up on any issues in a timely manner
• Make and receive calls regarding guest experience.
• Coordinate restaurant reservations with seating and service capacity
• Ensure the accuracy and timely posting of Banquet/Catering Events
• Review BEO's in detail and ensure precise and accurate execution
• Monitor the time and attendance of employees through Paycom
• Post all necessary information needed for employees on the communication board.
• Cover as Manager on Duty as needed.
• Investigate and resolve any service issues properly addressing both internally recovering the guest as appropriate.
• Speak with clients and potential clients and coordinate the proper execution of events.
• Act as team leader to the F&B Management team, ensuring effective and complete communication.
• Ensure a profitable F&B department, maintaining costs according to budgeted productivity, cost per cover
• Advocate for budgeted revenues and expenses
• Work with the Executive Chef to ensure menus are accurate and updated as needed
• Lead the Beverage program, developing and executing promotions to increase revenue
• Be on property as needed to ensure proper execution of high profile and/or any other events high demand periods or events
• Develop effective leaders that can be placed in leadership positions as needed
• Write an effective weekly schedule that ensures coverage while keeping labor in line with budget, mitigating overtime whenever possible
• Contribute positively to the team within the department
• Addresses conflict in a timely manner
• Holds self and other accountable for achieving results
• Participate in on-going training
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotels needs
• Complete other duties as assigned by Manager
• Keep work areas clean and organized
• Be extremely courteous to all customers and fellow employees
• Report unsafe conditions

Qualifications:

• 3 or more years in a previous management history
• Communicates effectively with others
• Works productively with a team
• Contributes to team results.
• Have high energy and positive attitude
• Have clear communication skills
• High school or equivalent education required.
• Ability to follow safety guidelines.
• TABC and Manager Food Handler’s Certifications

BENEFITS:

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days
• Click here to learn more

To apply through Hotel Valencia's Careers page, click below:

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=87357&clientkey=5881840B4D768D182C9AA1C437D6FB12

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.