DESCRIPTION

Hotel Talent NYC is seeking experienced Housekeeping Supervisors who will assist in leading the Housekeeping staff in the highest levels of cleanliness, Guest Satisfaction, and service standards.

Housekeeping Supervisor:

• Establishes a presence with team members on the property and actively solicits team member feedback. 
• Ensures team members are treated fairly and equitably.
• Demonstrates and communicates drivers of guest satisfaction; ensures core elements of the service strategy to produce the desired results.
• He or She is highly visible and interfaces with customers regularly to obtain feedback on product quality, service levels, and overall satisfaction.
• Observes service behaviors of team members and provides feedback to individuals and/or supervisors. Continuously strives to improve service performance.
• Manages costs within the Department's budgeted parameters.
• Monitors guest survey results and other data to identify areas of improvement. 
• Reviews findings with the hotel team and ensures appropriate action is taken.
• Inspecting Rooms and assisting room attendants with assignments.
• Complete inventories.
• Ensures Department meets franchise standards.
• Ensures the property is a safe and secure facility for guests and team members.
• Communicates and ensures execution of hotel emergency procedures
• Maintains departmental key control.
• Maintains a deep cleaning program.
• Acts as Manager on Duty as required.
• Conducts monthly department meetings.
• Attends weekly staff meetings.
• Complete projects as determined by the Department Managers and General Manager.
• Familiar with and able to direct all fire, life, and safety procedures and train staff in the appropriate fire, life, and safety procedures.

REQUIREMENTS

• Opening Hotel Experience preferred.
• One year of Housekeeping Experience.
• Proven success in guest service results.
• Knowledge of Microsoft Office, Internet, and property management system.
• Ability to work a flexible schedule, including weekends and holidays.
• Drive for Results demonstrated through successful performance in prior leadership positions.
• Time Management skills to meet commitments across multiple departments and roles.
• Customer Focus to consistently deliver optimal employee and Customer Satisfaction.

* For applicants working in NYC, the anticipated compensation range for the position is $20.00 to $22.00 per hour. The hourly rate offered to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the required industry, education, etc.

Source: Hospitality Online