Description

Position Purpose: The Security Officer will under the direction of the Regional Director of Security maintains the quality and safety of the property. The Security Officer is an essential support to Heritage Hotels & Resorts in creating unforgettable, safe, experiences for guests.

Essential Duties and Functions/Responsibilities/Tasks:

• Work under direction of the Regional Director of Security.
• Maintain high level of positive and professional approach with coworkers, and guests.
• Communicate regularly with leadership (Regional Director and General Manager) regarding security job assignments and required timeframe for proper workflow on property.
• Follow all safety, sanitation, and health regulations policies.
• Reduce the opportunity for the commission of crimes through the use of thorough, preventive patrol and high visibility of security throughout the premises on a timely schedule.
• Watch for unusual, illegal or dangerous activities occurring on the premises.
• Resourcefully solve any issues that arise and seize control of any problematic situation.
• Address all complaints from guests / debriefs with team members in person whenever possible.
• Promote and preserve the peace on premises to assure a comfortable and non- threatening environment for guests and employees.
• Aid, or seek aid for, individuals who are in danger of physical harm, or in need of medical attention.
• Respond to emergencies as prescribed in Emergencies Service Procedures.
• Patrol all areas of the property and assist guests with room access, valet, bell services and housekeeping if required during the shift.
• Input all written reports and activity summaries of all incidents answered during shift while adhering to company guidelines on confidentiality.
• Help assure compliance with liquor laws.
• Assist in developing and presenting security related programs.
• Willingness to be cross trained to assist at any of our sister properties.
• Other duties as assigned consistent with the functions of this position as needed at any of the properties.

Requirements

• Strong knowledge of security software and MS Office preferred.
• Excellent verbal and written communication and ability to multitask.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• Ability to work on your feet for eight hours or more.
• Must be able to lift/push/reach for/carry 30 pounds frequently.
• Minimum of 2 year or equivalent combination of education and experience; security management ideal, hospitality experience preferred.
• High school diploma or equivalent experience/training.
• CPR Certification & Driver’s License Required, Alcohol Servers License preferred.

NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans.

Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.