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HORIZON SERVICES
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Client support specialist
HORIZON SERVICES Oakland, CA
$56k-70k (estimate)
Full Time 6 Months Ago
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HORIZON SERVICES is Hiring a Client support specialist Near Oakland, CA

Who are we?

Horizon Services, Inc. (HSI) is a nonprofit established in 1974 with the goal of reducing substance use related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity, Respect, Diversity, and Quality to provide residential treatment, withdrawal management, and sobering programs to support the well-being of women, men, youth, LGBTQ, and BIPOC clients to live healthy, fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each other’s growth.

How can you make a difference in people’s lives?

In this role, you’ll make a difference in the lives of people with substance use challenges, and often with co-occurring conditions. You’ll use and grow your skills in compassionate care, crisis intervention and de-escalation, in a supportive and inclusive work environment. You’ll have the opportunity to help people who are just discovering possibilities in their journey, going from a place of hopelessness to a place where they are valued and have the potential for a better life.

What will make you successful in this role?

  • Associate Degree in social work or related field, or higher (High school diploma and significant work experience in substance abuse and mental health can replace education)
  • Credentials with CAADE, CCAPP, or other AOD registration or certification required.
  • Able to work FT flexible hours weekdays and/or weekends as needed.
  • Experience in substance use, mental health and human services direct service
  • Experience working in a residential treatment setting
  • Demonstrated knowledge of alcoholism/addiction treatment and Motivational Interviewing concepts and techniques;
  • Able to handle emergency situations and de-escalate clients in crisis; CPR/First-aid training
  • Flexible schedule: must be willing to work days and nights on a rotating basis as needed;
  • Must show a demonstrated knowledge of computers; including but not limited to, data input, internet navigation, Microsoft word, etc. Ability to write clear narrative reports and progress notes.

What else is required?

  • Valid California driver’s license with a good driving record and car insurance.
  • Current CPR/First Aid certificate desirable.
  • Fingerprinting/drug testing required at time of hire.
  • Current flu vaccine/flu shot.
  • The California Department of Public Health has required that all staff in healthcare organization receive the COVID 19 vaccination and booster. Our organization is a healthcare organization and will abide by this mandate.

Compensation and Benefits

We are proud to offer a comprehensive benefits package to all full-time and part time employees over 20 hours per week.

  • 100% of medical, dental, Life and LTD for the employee and 50% for any dependents medical and dental coverage
  • PTO and Holiday pay.
  • Retirement benefits after 6 months of service.
  • Training and CEU opportunities.

And of course, the opportunity to meaningfully contribute to a team of mindful, caring and passionate people at work every day!

Salary: $21.52. Available for a full-time position.

Horizon Services, Inc. is an Equal Opportunity Employer.

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Job Summary

JOB TYPE

Full Time

SALARY

$56k-70k (estimate)

POST DATE

09/21/2022

EXPIRATION DATE

02/17/2023

HEADQUARTERS

PHOENIX, AZ

SIZE

500 - 1,000

FOUNDED

2008

CEO

DAN GARDNER

REVENUE

$50M - $200M

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The following is the career advancement route for Client support specialist positions, which can be used as a reference in future career path planning. As a Client support specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client support specialist. You can explore the career advancement for a Client support specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Client Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Support Specialist job description and responsibilities

Ensure positive client experience through high quality service and communication thereby attaining client retention.

01/29/2022: Spokane, WA

Handle client engagement document control and execute filing system policies.

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They are responsible for the overall results of the support team plus hiring, training, and retention of support employees.

02/09/2022: Rock Hill, SC

Support requests pertain to usage questions or clarification of documentation.

02/22/2022: Pascagoula, MS

Client Support Specialists are responsible for ensuring excellent client experiences and thus maximizing business.

03/10/2022: Reno, NV

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Support Specialist jobs

Client support specialists must be able to handle a variety of situations with professionalism and tact.

03/02/2022: Cedar Rapids, IA

Communicate clearly with customers.

04/03/2022: Yakima, WA

Positive feedback helps the client progress and move through negative self-talk, ambivalence, resistance and other hurdles.

02/21/2022: Wichita Falls, TX

Aspiring candidates must provide excellent service and meet client needs while offering cost effective technological solutions to the organization.

04/07/2022: Detroit, MI

Dealing with customers and clients requires a lot of patience, kindness, and understanding.

03/15/2022: Spartanburg, SC

Step 3: View the best colleges and universities for Client Support Specialist.

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