Job Type

Full-time
Description
YOUR PURPOSE
Perform transactional duties to serve members by receiving or paying out funds with high accuracy. Maintain accurate transactional records. Provide cash receipt and payment services in accordance with credit union policies and procedures. Present and explain a basic number of credit union products and services to members. This position requires an ability to communicate effectively with prospective and current members and to represent the credit union positively and professionally. Courses and/or training may be required.
YOU ARE RESPONSIBLE FOR
Member Service

• Responsible for ensuring that each member interaction creates a positive member experience while providing relevant solutions to improve the financial and personal well-being of the member
• Greet and welcome members to the credit union in a courteous, professional, and timely manner. Provide prompt, consistent service to meet exceptional member expectations. Through direct eye contact, positive body language, and the use of member names throughout the transaction
• Protect the integrity and confidentiality of our membership by identifying individuals and verifying member/account ownership to ensure proper access is upheld
• Possess knowledge of the Business Continuity Plan within your area of responsibility and be able to complete necessary duties when system interruption occurs
• Following proper procedures as outlined in the Branch Operations Manual and abide by policies, process member transactions while creating a positive member experience
• Maintain up-to-date knowledge of consumer and business products and services to consistently and confidently discuss features and benefits with the members to deepen member relationships through positive interactions
• Participate as a member of the Horizon team by engaging in team meetings, and actively contribute to high standards of quality member service, internal operations, branch growth, and profitability of Horizon Credit Union
• Uphold Horizon Credit Union's CORE values, (Capability, Optimism, Responsibility, Empathy) when interacting with all individuals
• Consistently balance checks and cash drawer to comply with Horizon's balancing standards. As needed, support other staff members with balancing to research and resolve discrepancies. Report any discrepancy to the supervisor as required
• Process share drafts/checks for deposit to accounts. Examine share drafts/checks for proper endorsement and negotiability. Place holds on accounts for uncollected funds and abide by individual check limits
• Transactions involving cash, verify amounts by utilizing the three-count rule and detailing cash within the core system. To includes cashing share drafts/checks and processing withdrawals and/or deposits
• Receive consumer loans, home loans, and other payments, and ensure accuracy when posting to the computer
• Scan daily work and perform such other teller functions as necessary for branch operation efficiency and assist others in completing tasks and work assignments

Service Selling

• Responsible for guiding members in the direction of their dreams by ensuring we offer relevant solutions
• Effectively build relationships with all members and exhibit a willingness to help. Promote, explain, issue, and cross-sell other credit union services such as electronic services, debit and credit cards, and new deposit and loan accounts
• Referrals to our partners in our Mortgage Department and Horizon Retirement and Investment (HRI)

Technical Skills

• Responsible for learning the core skills of the position along with continuously learning and staying current on regulatory & policy changes.
• Maintain an up-to-date and comprehensive knowledge of all credit union products and services that are handled or promoted by tellers.
• Maintain an up-to-date and comprehensive knowledge of all related policies, procedures, and rules and regulations, including robbery procedures.

SUCCESS LOOKS LIKE
Our individual contributor success competencies, coupled with our CORE Values, drive our ability to fulfill our Promise of "Guiding members in the direction of their dreams".

• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. Readily takes action on challenges, without unnecessary planning
• Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity
• Communicates Effectively: Develops and delivers communications that convey a clear understanding of the unique needs of different audiences
• Member Focused: Builds strong member relationships and delivers member-centric solutions, both internally and externally
• Self-Development Focused: Actively seeks new ways to grow and be challenged using both formal and informal development

COMPENSATION
At Horizon Credit Union, we believe in attracting and retaining talented team members who embody our CORE Values of Capability, Optimism, Responsibility and Empathy. Our pay values are reflected in our compensation philosophy which rewards individual performance and the potential to contribute to our teams' overall success long-term.
The full pay range for this position across all the states in which we hire is $16.62-24.10. The figures shown represent the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate's experience, education, and skill level.
Benefits, Perks, and Other Good Stuff
We know there's more to life than just a job. Our benefits are designed to help support our employees and their well-being. Take a look at what we have to offer:

• Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families
• Telemedicine for part-time employees
• Paid Group Life and Disability Insurance
• Employee Assistance Program
• Tuition Reimbursement Program
• 401K Retirement Savings
• Employer 401K Retirement Contributions & Matching upon eligibility
• Discretionary Annual Incentive Bonus based on eligibility criteria
• Paid Time Off per Full Calendar Year:
• 10 hours of PTO per month (prorated for reduced full-time and part-time)
• Paid Birthday Holiday
• 2 Paid Wellness Days
• Up to 24 hours of Paid Volunteer Time annually
• 11 Paid Holidays
• And More!

Requirements
EXPERTISE YOU NEED
Education & Experience
High school diploma or general education degree (GED); six months related experience and/or training; or equivalent combination of education and experience. Thorough knowledge of credit union's computer system for performing basic input/output tasks.
Capabilities

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
• Ability to accurately handle cash speedily when dealing with members and balancing cash before and after use
• Ability to operate CRT unit including input, output, and inquiry to member accounts and other account information required in the member service function
• Ability to operate standard office equipment and tools, such as personal computers, postage machines, fax machine, telephones, photocopier, and typewriters
• Familiar with the differences in the basic number of products and services offered by other financial institutions to those offered by the credit union.

ABLE TO
To perform the essential functions of this position an employee must be able to meet the following workplace demands: ability to converse with others, detect sound, identify and detect objects, count, read, write, operate a computer, handle and feel objects, reach with hands/arms and be stationary and/or stand and/or move for long periods of time. Occasionally an employee will lift/pull/push and carry up to 25 to 50 pounds, stoop, kneel, crouch, crawl, climb and be able to maintain balance doing these activities. Position requires sound reasoning, good judgment and ability to apply knowledge toward work activities. The noise level is moderate and typical of a normal office environment. In accordance with the Americans with Disabilities Act, Horizon Credit Union will provide reasonable accommodation/s to qualified individuals with disabilities to perform the essential functions, unless such accommodations would cause the employer an undue hardship. To request an accommodation, please contact Human Resources.
ABOUT THIS JOB DESCRIPTION
The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Job descriptions are not intended nor do they create an employment contract and are subject to change at any time to accommodate business necessity. The Credit Union maintains its status as an at-will employer where applicable. In support of Horizon CU's goals employees may perform other duties as assigned and all employees are expected to:
Exemplify our CORE Values.
Promote teamwork and collaboration.
Provide our members with the highest quality service.
Salary Description

$16.62-24.10/ hourly