Recent Searches

You haven't searched anything yet.

9 Technical Support Analyst Jobs in Madison, WI

SET JOB ALERT
Details...
Horace Mann
Madison, WI | Full Time
$50k-63k (estimate)
4 Months Ago
SVA
Madison, WI | Full Time
$88k-111k (estimate)
1 Week Ago
UnityPoint Health
Madison, WI | Full Time
$84k-105k (estimate)
5 Days Ago
Apex Systems
Madison, WI | Full Time
$79k-97k (estimate)
4 Days Ago
State of Wisconsin
Madison, WI | Full Time
$82k-103k (estimate)
Just Posted
Naviant, Inc.
Madison, WI | Full Time
$86k-107k (estimate)
1 Month Ago
Hewlett-Packard
Madison, WI | Full Time
$58k-76k (estimate)
1 Week Ago
Aprilaire
Madison, WI | Other
$90k-118k (estimate)
2 Months Ago
FOCUSED HR SOLUTIONS LLC
Madison, WI | Full Time
$54k-68k (estimate)
3 Months Ago
Technical Support Analyst
Horace Mann Madison, WI
$50k-63k (estimate)
Full Time 4 Months Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

Horace Mann is Hiring a Technical Support Analyst Near Madison, WI

Description

  • Maintain computer systems and virtual workstations, including installs, upgrades, replacements, enhancements, and modifications
  • Maintain corporate multi-function devices, including upgrades, replacements, enhancements, and modifications
  • Diagnose and resolve computer system problems
  • Diagnose and resolve application problems
  • Ensure computer system performance, reliability, and quality

100% in office position - Madison, WI

Responsibilities

  • Skills include customer service, communication, interpersonal, organizational, and problem solving.
  • Maintain computer systems, including installs, upgrades, replacements, enhancements, and modifications.
  • Perform basic troubleshooting and repair on computer systems including desktops, laptops, peripherals, printers, scanners, etc.
  • Analyze and performs problem resolution and repairs on end-user computer systems and other related issues within the environment to minimize downtime to the end-users.
  • Support computer systems by fixing problems and making enhancements with the guidance of experienced staff.
  • Knowledge of backup software and the processes around it.
  • Provide direct second level support to customers with an emphasis on first call resolution
  • Knowledge of various hardware components, operating systems, and applications in use by the corporation.
  • Ability to adapt to an ever-changing fast paced environment, changes in priorities, and to learn quickly and be composed under pressure.
  • Document in detail the issue being reported, steps taken to resolve, or attempt to resolve, and to escalate to the appropriate support team.
  • Responsible for meeting critical performance measures for the team including service level agreements and quality standards.
  • Accomplishes department and organization mission by completing related results as needed.
  • Advances job knowledge to next level by working with other team members, participating in educational opportunities; reading professional publications.
  • Proactively provide status, raise issues, and communicate necessary information on a regular basis via daily stand-up meetings, one-on-one meetings, and/or impromptu occasions.

Requirements

  • Associates degree in applicable field or 1-3 years applicable work experience in a related field.

#IND1

#VIZI#

Job Summary

JOB TYPE

Full Time

SALARY

$50k-63k (estimate)

POST DATE

11/18/2022

EXPIRATION DATE

01/06/2023

WEBSITE

sparkandlivebetter.com

HEADQUARTERS

Seattle, WA

SIZE

<25

Show more

Horace Mann
Full Time
$117k-153k (estimate)
Just Posted
Horace Mann
Full Time
$106k-127k (estimate)
1 Day Ago
Horace Mann
Full Time
$111k-133k (estimate)
1 Day Ago

The job skills required for Technical Support Analyst include Customer Service, Operating System, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Analyst. Select any job title you are interested in and start to search job requirements.

For the skill of  Customer Service
135 Aurora Health Care Southern Lakes, Inc.
Full Time
$31k-41k (estimate)
Just Posted
For the skill of  Operating System
eTeam
Full Time
$49k-61k (estimate)
3 Weeks Ago
For the skill of  Computer Systems
Niemann Foods
Full Time
$29k-36k (estimate)
10 Months Ago
Show more

The following is the career advancement route for Technical Support Analyst positions, which can be used as a reference in future career path planning. As a Technical Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Analyst. You can explore the career advancement for a Technical Support Analyst below and select your interested title to get hiring information.

State of Wisconsin
Full Time
$82k-103k (estimate)
Just Posted
Hewlett-Packard
Full Time
$58k-76k (estimate)
1 Week Ago
UnityPoint Health
Full Time
$80k-99k (estimate)
2 Weeks Ago