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Customer Service Representative
Horace Mann Madison, WI
$35k-44k (estimate)
Full Time 8 Months Ago
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Horace Mann is Hiring a Customer Service Representative Near Madison, WI

The Customer Service Representative responds to telephone inquiries from a variety of sources including individuals for whom we are administering disability or life coverage. Answers questions regarding insurance coverage and documents the call summary. Researches and provides proper documentation as requested by the policyholder. Some administrative tasks as assigned. Requires excellent phone and analytical problem-solving skills. Project a professional company image through phone interaction.

Essential Duties and Responsibilities:

  • Answer and field incoming calls to determine claimant needs.
  • Service claimant requests when possible and provide callers with accurate and complete information.
  • Direct calls to appropriate source when necessary.
  • Research and provide terminated policyholder with required documentation.
  • Respond to Customer inquiries from MNL website.
  • Document Calls in claims administrative system.
  • Back up for processing daily checks for claims department.
  • Communicate effectively both verbally and in writing related to policy/claims.
  • Administrative tasks as assigned.
  • Demonstrate responsive, knowledgeable and courteous service in all customer interactions with both internal and external customers.

Job Requirements:

  • Associate Degree preferred, High School Degree or comparable education required with at least two years of office-related work experience required.
  • Previous life and/or disability insurance experience preferred.
  • Candidate must possess excellent verbal and written communication skills.
  • Must be able to convey routine and complex information to customers in a clear, concise and persuasive manner.
  • Ability to exercise superior judgment with regard to confidential information.
  • Working knowledge of Microsoft Word, Excel, and Outlook.

#VIZI

#IND

Job Summary

JOB TYPE

Full Time

SALARY

$35k-44k (estimate)

POST DATE

07/17/2022

EXPIRATION DATE

01/24/2024

WEBSITE

sparkandlivebetter.com

HEADQUARTERS

Seattle, WA

SIZE

<25

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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.

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