If you want to work in aFUN & GREAT WORK ENVIRONMENT and have opportunities to grow, THIS IS YOUR CHANCE!!We are seeking a talented and self-drive new TEAM member that want to grow their career and earning opportunities in our internet sales department. A successful candidate will possess the following:

• Sales Experience

• Motorcycle Enthusiast

• Desire to excel in their career path

• Commitment to put a 100% effort forward

Roles and Responsibilities: 

• Creates a positive, upbeat, fun environment in the BDC where each member of the team looks forward to coming into work.

• Represents your dealership with pride and professionalism.

• Leads the team by example.

 -Lights the fire within the IFS.
 -Doesn’t just tell the team what to do, but shows them how. When the phone rings and everyone is busy, the IFS grabs the phone on the 2nd ring and sells the appointment.

• Praises the team on their accomplishments publicly, and criticizes privately.

- In an environment where it is all about a positive attitude and pride as a representative of YOUR dealership, this is very important. Negativity, wherever it comes from, will destroy the IFSs’ spirits and it will affect performance.

• Promotes education and hands-on training with the BDC team. Spends more time focusing on creating solutions, training the team to improve, and helping the IFSs realize the goals set for the dealership than chasing old numbers and what was done wrong.

- Turns turnovers into training opportunities.
- If a call is not appointed in 4 or 5 minutes, a turnover to the ISM should happen. The ISM should turn it into a training opportunity by allowing the IFS to listen to the close via a Y adaptor or going over the recording after the call.

• Works hands-on with each member of your team daily.

- The ISM does their work plan for 15-30 minutes with the IFS monitoring and then has the IFS do the same with the ISM monitoring.

• Works with a daily/weekly agenda. Time management is extremely important in an environment that is always busy and everyone is multi-tasking each moment of the day.

- Tracks the productivity of the IFS hourly, daily, and weekly. Displays the numbers on a whiteboard so that the entire team knows how close or far they are from individual and team goals and expectations.
- Shows the team, first thing in the morning, how to get going on the new leads, confirm appointments for the day, send out emails, and start on their work plans and other daily tasks.
- Cleans up the previous day’s business in the first hour of the day. Reconciles the desk log, completes daily reporting, and gets it done so that the IFSs can focus on the present day.
- Schedules call review, one on one IFS monitoring, etc., depending on IFS schedules.

• Inspects what you expect.

- Sets minimum expectations and performance goals for each IFS, especially as a qualifier for any performance-related bonuses. The main expectation is 100 (bare minimum) outbound dials. As for remaining performance goals, the top two would be the number of shows each week (with a team show goal as well), and the shows/leads week-to-date statistics for each IFS.
- If an IFS is not performing, ISM does not assign that person any more leads until the numbers are where they should be.
- Call recording is vital. If you don’t have it, your ISM cannot help the IFSs to grow. When the call review is done, make sure your ISM updates the dashboard for the recording tool and shares the audio file with the IFS, you or your GM if desired, and potentially with a trainer who may have helped you to set up the guides. The second set of ears is always helpful.

• Conducts team meetings.

- At the very least, the ISM should conduct a meeting once a week –ideally Monday and Friday when you should have full staff present in the BDC. Attendance by the GM or whomever the ISM answers to is great at least once a month to show support

- ISM prepares an agenda with a few topics, white space for notes, and Q&A at the end.

• Works with the team to accentuate the strengths of each member and strengthen their weaknesses. This can be done by getting feedback from the team so that there aren’t a few heavy hitters and the rest weak links. 
• Recognizes the different learning methods that each IFS uses, and teaches each person how to grow using their preferred methods. Everyone learns at a different pace.

Benefits

• Insurance will be offered 90 days after the start date.
• Employee discounts on P&A and General Merchandise after 30 days.
• Employee discounts on New and Used Motorcycles after 90 days.
• All pay plans are open to an annual review or as business dictates.