Honor Community Health is a 501c Federally Qualified Health Center. Our mission is to provide for the health and wellness needs of the underserved of Oakland County through the provision of comprehensive, integrated primary, behavioral health, and dental care. We see all populations regardless of their ability to pay. Honor Community Health is a rapidly growing organization co-located within 20 locations. Our team is passionate about serving the people of Oakland County. *NOTE: All employees are required to receive the COVID-19 Vaccine.

Position Description

The full time, IT Specialist is responsible for responding to IT support request in a timely and professional manner. Will perform all work with a high level of customer service, attention to detail and an emphasis on accuracy and quality. The IT Specialist will provide support to Director in day-to-day IT operations.

This position reports to the Director, Information Technology. Our standard hours are Monday-Friday, 8:30am- 5:00pm.

Responsibilities

• Analyzes complex technical problems requiring diagnosis, testing and judgment.
• Ability to perform actions to correct software, hardware or system issues.
• Serves as key resource to customers (internal and external) for education and issue resolution.
• Prioritizing issues to minimize user interruption.
• Troubleshooting user support issues.
• Responsible for creating users/change reset passwords.
• Ability to set up and connect computer and phone hardware.
• Work closely with end users to provide technical support with professionalism, respect and kindness.

• Collaborate with internal teams to assess reoccurring issues with the ability to report findings back to Director.
• Document and report on work completed. Provide Director with input on long term issue resolution or improvements as identified.
• Follow all security requirements and have comprehensive knowledge of HIPAA.
• Performs other duties as assigned.

What are we looking for?

• Associates Degree required.
• Bachelor’s degree desired. IT technical training/certification strongly desired

• 2 years of customer service experience and/or technical support, with 1 years of experience in a healthcare environment or equivalent.  

• Proficiency with Microsoft Office applications such as Excel, Word, Outlook, etc. Microsoft certification strongly desired.

• Familiarity with VoIP phone systems. Knowledge of networking and software integrations, including printers, multi-function devices, scanners and other document processing systems.

• Basic understanding of AWS.

• Basic Windows Active Directory skills. Familiarity with Electronic Health Record software.

• Experience working with an FQHC preferred
• A flexible and positive attitude
• Ability to work in a fast-paced environment 
• Creating an excellent patient experience
• Patient focused mindset

What do we Offer?

• 401K
• Medical, Dental and Vision
• National Health Service Corp
• Public Loan Forgiveness
• Learning and growth opportunities
• Supportive environment

COVID-19 Precautions:

• Remote Prescreening Interview Process
• Person protective equipment provided or required
• Temperature screenings
• Sanitizing, disinfecting, or cleaning procedures in place

How to apply

Applicants must complete the full application through our career page at www.honorcommunityhealth.org/careers

Please note the selected candidate will be required to submit to a criminal record check and reference check.

Our Commitment to Diversity, Equity and Inclusion

The diversity of our people and patients is one of our greatest strengths, and inclusive workplace enables us to embrace that diversity to deliver the best services to our employee and patients. Honor Community Health is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.