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29 IT Support Technician Jobs in Albuquerque, NM

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Homewise
Albuquerque, NM | Full Time
$46k-59k (estimate)
3 Months Ago
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Albuquerque, NM | Full Time
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Albuquerque, NM | Full Time
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Encantado Technical Solutions
Albuquerque, NM | Full Time
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Crystal Management | CMIT
Albuquerque, NM | Full Time
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Edgewater Federal Solutions
Albuquerque, NM | Full Time
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Encantado Technical Solutions
Albuquerque, NM | Full Time
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Crystal Management
Albuquerque, NM | Full Time
$48k-61k (estimate)
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Encantado Technical Solutions
Albuquerque, NM | Full Time
$47k-59k (estimate)
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Edgewater Federal Solutions
Albuquerque, NM | Full Time
$48k-59k (estimate)
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Albuquerque, NM | Full Time
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Edgewater Federal Solutions
Albuquerque, NM | Full Time
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SMS Data Products Group, Inc.
Albuquerque, NM | Other
$50k-64k (estimate)
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Bravo Technical Resources
Albuquerque, NM | Full Time
$50k-64k (estimate)
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Integris Financial Institution Division (FID)
Albuquerque, NM | Full Time
$50k-62k (estimate)
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Edgewater Federal Solutions
Albuquerque, NM | Full Time
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Peraton
Albuquerque, NM | Full Time
$49k-60k (estimate)
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IT Support Technician
Homewise Albuquerque, NM
$46k-59k (estimate)
Full Time | Lending & Credit 3 Months Ago
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Homewise is Hiring a Remote IT Support Technician

Description

Homewise is seeking a team-oriented IT Support Technician to join our team in Albuquerque! The mission of the IT Support Technician is to work in a highly collaborative, fast-paced environment where you aren't siloed but are working side-by-side with other technologists and business stakeholders, directly influencing and seeing the results of your work. The IT Support Technician manages, triages, and performs tier 1-2 support desk services for both remote and onsite support requests in tandem with the Systems Administrator. The IT Support Technician is responsible for daily workstation and phone setup, upgrades, and troubleshooting. Systems and procedures documentation and inventory management are also regular components of this job. This job is remote-hybrid and requires at least three days per week in our Albuquerque office and occasional site visits to office locations in Santa Fe and beyond. Occasional weekend project work will also be required.

 Essential Duties and Responsibilities: 

The IT Support Technician is responsible for the following duties:

  • Tier 1 and Tier 2 end-user support, both onsite and remote. 
  • Support Desk dispatch and triage.
  • New and existing user workstation setup and maintenance. 
  • Workstation refurbishment and recycling.
  • Inventory entry and tracking.
  • Documentation of systems and procedures.
  • Active Directory and Office 365 administration.

Requirements

Competencies:

  • Customer service. Extremely responsive to internal and external customer requests; exceeds customers’ expectations. Abides by Homewise, Inc. Customer Service Standards.
  • Listening skills. Listens to understand others’ viewpoints. Anticipates customer needs and offers innovative solutions.
  • Communication skills. Able to clearly present complex issues – both orally and written.
  • Technical competence.
  • Flexibility and adaptability. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
  • Work independently. Ability to work independently with little or no supervision.
  • Strong troubleshooting and workstation support skills.
  • 2 or more years’ experience as either a bench or onsite technician.
  • Strong communication and interpersonal skills, demonstrate a positive attitude, able to work effectively as part of a project team and foster team collaboration.
  • Strong writing skills: written communication and documentation must be clear and thorough.
  • Excellent organizational skills to track multiple issues and communications threads.

Education and Experience:

  • High school diploma or equivalent.
  • 2 years or equivalent in an IT Support role.

Work Schedule

  • Ability to travel to both Santa Fe and Albuquerque locations as needed.
  • Must be able to work flexible hours, including evenings or weekends, as needed.

Physical Requirements

  • This is largely a sedentary role, although some lifting of supplies is required.
  • Must be able to occasionally lift up to 20 pounds

Job Summary

JOB TYPE

Full Time

INDUSTRY

Lending & Credit

SALARY

$46k-59k (estimate)

POST DATE

12/09/2022

EXPIRATION DATE

01/09/2023

WEBSITE

homewise.org

HEADQUARTERS

SANTA FE, NM

SIZE

50 - 100

FOUNDED

1986

TYPE

Private

CEO

MICHAEL LOFTIN

REVENUE

$5M - $10M

INDUSTRY

Lending & Credit

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The job skills required for IT Support Technician include Customer Service, IT Support, Active Directory, Inventory Management, Written Communication, Triage, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Technician. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for IT Support Technician positions, which can be used as a reference in future career path planning. As an IT Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician. You can explore the career advancement for an IT Support Technician below and select your interested title to get hiring information.

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If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Support Technician job description and responsibilities

They help businesses and consumers optimize the use of their computers.

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Computer support specialists maintain computer networks and provide technical help to computer users.

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Provided complete technical support and guidance to users for all software and hardware.

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Provided computer help desk support via telephone communications with end-users.

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Technical support technicians often work for companies to maintain network systems.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Support Technician jobs

Must be willing to learn new task as the customers have very specific software and support requirements.

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Must have own vehicle for local travel to provide onsite support when required.

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Earn an associate or bachelor's degree.

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Earn tech-related certifications.

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Practice to fix common computer problems.

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Step 3: View the best colleges and universities for IT Support Technician.

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