CSR Tellers

Department: Customer Service

Reports to:  Branch Managers

Supervises: none

Summary: Provides a variety of customer service responsibilities, including opening and closing accounts, CD and IRAs and any customer service function that is related to the customer’s deposit account. Responsibilities also include daily checking and savings transactions, cashier checks, loan payments, CD maintenance, bank wires, debit card maintenance and disputes, internet banking related questions and issues and etc.…

Job Requirements:

• High School Diploma or equivalent
• Successful completion of in-house training or other approved training program.
• Good interpersonal communication and computer skills, ability to operate standard office equipment such as adding machines, copy and fax machines, computers, and etc.
• The ability to use basic adding and subtraction.

Specific Job Functions:

• Opens and closes the branch; maintains and stays abreast of security policies and procedures.
• Opens deposit accounts such as checking, savings, CDs and IRAs
• Establish and maintain relationships with individual and business customers and provide assistance with problems these customers may encounter.
• Balances vault and coin machine.
• Replenish and balances Automatic Teller Machines.
• Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
• Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
• Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
• Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
• Identify transaction mistakes when debits and credits do not balance, or a cash error has been made
• Prepare and verify cashier's checks.
• Arrange monies received in cash boxes and coin dispensers according to denomination.
• Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
• Order checks and Debit Cards. And perform any necessary maintenance on both.
• Assist customer with debit card disputes.
• Assist customer with internet banking questions and issues.
• Any other duties as requested or assigned by the Branch Manager or Senior Management.

Working Requirements

Position: CSR/Teller

Employee Characteristics:

• Employment Status: Full-time / Part time
• Non - Exempt Employee
• Access of confidential information and company funds

Physical / Emotional Working Environment Requirements:

• Hours worked 20 - 40
• Travel 5%
• Sitting 5%
• Standing 90%
• Walking 15%
• Minimal stooping, kneeling, crouching, and crawling.
• Minimal lifting, carrying, pushing, pulling items 30lbs or less.
• Repetitive hand – wrist movements with frequent use of computer, phone, and writing activities.
• Ability to read and comprehend the English written and numeric language.
• Able to speak with clarity and recognition and often in public.
• Ability to add and subtract accurately and efficiently.
• Ability read and understand information and ideas presented in writing.
• Frequent use of the computer, including electronic mail.
• Frequent use of the telephone and other office equipment.
• Position requires majority of the work time indoors with indoor lighting.
• Ability to concentrate on a task over a period of time without being distracted.
• Ability to focus on a single source of sound in the presence of other distracting sounds.
• Must be able to work with different personalities in a group / team setting.
• Must be able to work with external customers with different personalities.
• Must be able to effectively service difficult customers.
• Must be able to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization.
• Must be able to meet set goals and deadlines.
• Must be able to self motivate one’s self with minimal supervision.
• Must be able to accept criticism and dealing calmly and effectively with high stress situations.

Employees are responsible for ensuring compliance with BSA/AML/CIP/OFAC regulations. Failure to comply with BSA and other regulations may cause disciplinary action up to and including termination. *Employees will also be held responsible for adherence to the additional BSA 5^th Pillar (CDD/EDD) Customer Due Diligence and Enhanced Due Diligence, as well as compliance with and responsibility for acquiring appropriate, accurate and complete Beneficial Ownership information for Legal Entity Customers.