Position: Resident Coordinator

Location: 6050 Labath Avenue, Rohnert Park

Employment Type: Regular Full Time, Non-Exempt

Compensation: $20 Hourly Day, Swing, Grave shifts Available

Program Summary:

INTERIM HOUSING (IH)

HomeFirst will operate the first IH property in Rohnert Park (RP). This site will consist of 60 adult sleeping units with access to community restrooms, showers, and a community space that consists of a shared kitchen, computer lab, pet area, and vehicle parking. The IH RP site will offer a variety of supportive services, community engagement, and direct contributions to help each participant achieve stable housing. The IH RP site will be fully staffed and operate seven days per week, 24 hours per day, 365 days a year.

RESIDENT COORDINATOR

The Resident Advocate is responsible to carry out the day-to-day operations on-site and respond to program participants' needs. They facilitate the flow of on-site amenities like access to services, workshops, laundry supplies, and food services ensuring each participant's essential needs are met. They also ensure participant, staff, and guest safety through regular check-ins and monitoring of the site grounds and sleeping units.

Ideal candidates are sensitive to the needs of our unhoused populations. They enjoy practicing a strength-based approach in fast-paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias. Utilize strong communication skills, including de-escalation and engaging with those who may be experiencing behavioral health challenges or may be intoxicated.

HomeFirst is a culturally diverse company in a similarly diverse community, and the Resident Coordinator desires to work with people from a variety of social and economic backgrounds.

Duties / Responsibilities:

Direct Client Service (90%)

• Responsible for the care, safety, and supervision of program participants and guests on site
• Implement and enforce EIH community guidelines and EIH site rules
• Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members
• Check guests into and out of the facility using the Homeless Management Information System (HMIS)
• Document all notes of services provided to HMIS within 3 business days
• Complete intake of potential participants including thorough and accurate VI-SPDAT assessments
• Make timely and appropriate decisions in emergency situations, including awareness of the need for the safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies
• Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
• Adhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client-centered practice, and a Crisis Prevention Intervention model
• Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed
• Provide information, referrals, housing resources, and program support to program participants
• Distribute clothing, linens, toiletries, and any other items supplied by the program
• Restock program supplies and submit supply order requests in a timely manner
• Inspect cabins and complete inspection sheets on site
• Support with participants' treatment of property prior to move-in
• Provide general site clean-up, reporting any maintenance or janitorial needs to the Director or Shift Supervisor in a timely manner
• Conduct cabin, facility, and perimeter checks
• Assist with set-up and break-down of any special events or activities
• Complete and file all paperwork in a timely manner
• Maintain professional conduct, attitude, and appearance
• Communicate to and delegate tasks to the next shift
• Maintain confidentiality regarding clients, personnel, and other internal agency affairs
• Conduct business according to the employee handbook, exercising judgment and serving the best interests of the agency and community
• Maintain compliance with agency and EIH site policies and procedures
• Provide socialization skills- empathetic listening, problem-solving, information and referral, mediation, crisis intervention
• Committed to treating each EIH guest with respect and dignity
• Demonstrated conflict resolution skills

General (10%)

• Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies, and the public
• Assist with office-related tasks as needed
• Attend all mandatory meetings, workshops, and training
• Perform other general duties as assigned

Minimum Qualifications:

• High school diploma or GED
• Proficient in Microsoft Office suite

Preferred Qualifications:

• Personal or professional experience with homeless, or other human services
• Customer service experience

Other:

• Able to perform sedentary work;
• Able to lift up to 30 lbs. on occasion;
• Ability to use keyboard and read computer screens for extended periods;
• Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;

Benefits of joining the HomeFirst team

• Professional growth opportunities within the organization
• 100% medical coverage for employees with an opportunity to add dependents at a shared cost
• 401k match up to 4%
• 11 observed Holidays
• Generous PTO, accrual begins with 120 hours annually and increases with tenure
• 4 hours of Community Engagement are provided annually
• Access to our Emergency Assistance Program (EAP) services
• Pet Insurance options are available

About HomeFirst Services:

Established in 1980, with 40 years of experience, we are the premier Silicon Valley provider of homelessness services. We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.

HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park – all of Santa Clara County as well as southern San Mateo County.

Services include:

• Homelessness prevention
• Emergency and cold-weather shelters
• Comprehensive Veterans’ Services
• Rapid Rehousing programs
• Bridge Housing Communities
• Emergency Interim Housing
• Affordable permanent housing
• Permanent Supportive Housing
• Street-based outreach