Come join one of the best places to work in Denver (not kidding, check out our 5.0 rating on Glassdoor with almost 30 reviews!). Homebot is scaling and, while doing so, we keep a clear focus on culture and engagement - our eNPS scores average 80 each quarter. We’re looking for trailblazers to join us in revolutionizing how people build wealth with the single largest asset they’ll ever own — their home.

Homebot is a fintech company that helps users save money and build wealth by encouraging smart home finance decisions. Our platform empowers consumers with personalized and actionable financial insights, and facilitates engagement with the experts through the full homeownership lifecycle.

We are scaling rapidly and need a servant leader Solutions Engineer to be the technical lead for the Enterprise sales cycle so that our largest bank, retail lender, and credit union customers can more seamlessly and delightfully integrate Homebot into their business operations and growth plans.

This is a full-time position based in our Denver, CO office. (We have a hybrid work model in place that allows employees to split their time between working in-office and from home a few days a week.)

Compensation: We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications and professional experience, which can cause your compensation to vary. This role has an annual targeted base salary range of $90,000 - $160,000, plus an annual 10% performance bonus target.

For additional details on our total benefits package, please review the section “Why Homebot?” at the end of this job description.

The impact you’ll make by joining us:

Within 1 month you will:

• Present a demo of the entire Homebot product, including a new OpenAPI integration and Powered By Homebot pitch that you have created
• Have established a process to determine which sales calls to join

Within 3 months you will:

• Implement a repeatable process for onboarding customers onto one or more of our complex products (eg OpenAPI, Powered By Homebot, our integrations with CRMs, etc)
• Defined the process to identify, onboard, manage, and evaluate success of accounts on strategic Pilots

Within 6 months you will:

• Have clearly and directly increased our OpenAPI, our integrations with CRMs, and Powered by Homebot adoption by strategic customers

Within 1 year you will:

• Clearly contributed to closing 3 new or upsold strategic account deals
• Be recognized as a trailblazer and servant leader amongst our Sales, CX, and R&D teams, earned by defining and gaining adoption of new processes that delight our strategic customers

Who You’ll Collaborate With:

• This role will report to Director, Product (Operations)
• You will work closely with Product Management, Sales, Marketing, Customer Experience (CX), Engineering, and Design
• You will be part of 5 teammates on the Product (Operations) team

What You Bring:

• An expert-level understanding of CRMs, API features for B2B products, and how large companies might connect the right practices, tools, and technologies to integrate and automate their business needs.
• Experience building and delivering custom product demonstrations and sales proposals with a focus on key business drivers as well as functional requirements.
• Dangerous enough with explaining “the tech stack”, explaining API documentation, reading API responses, and moderately using SQL to earn trust from technical as well as business stakeholders.
• A passion for being an effective go-to resource for large customers (via relationships managed by CX or Sales teammates) so they can understand how our software works, what it can do, the data it needs to run, and how it can address their toughest needs and implementation challenges.
• Proven ability to coordinate customer champions and internal product managers to uncover the frictions across implementations of several products built by multiple R&D teams.
• Ability to analyze product engagement data to determine whether expectations set during the sales and onboarding phases are being met.
• Ability to extract learnings from customer usage data to identify areas for adoption improvement or celebration after a complex implementation has been completed.
• The drive to create a delightful experience for strategic customer segment by spearheading collaboration with our Product Managers and CX leaders to identify, develop, and establish a repeatable onboarding plan for several key products.
• Passion to be the internal voice for our largest and most strategic customers by prioritizing and advocating for their needs and nuances so that you can influence the product roadmap to solve the right problems at the right time.
• A demonstrable understanding of the software product development lifecycle.
• Proven knowledge of how to manage alpha, beta, and early-access launches or proof-of-concept trials for SaaS products while maintaining a healthy customer relationship.
• Diligence tracking all sales cycle activities within a CRM system (such as Salesforce) and product requests within a customer management system (such as UserVoice) in accordance with the teams’ processes and methodology.
• The skillset and excitement to partner with Marketing to create and maintain the Homebot.ai integration content, sales enablement collateral, and Enterprise demo slides for these complex products.

Bonus Points:

• You have experience selling, supporting or using Loan Origination Systems (LOS), real estate- or lending-specific marketing technology, lending Point of Sale systems (POS), or enterprise mobile apps
• You have experience selling or supporting B2B2C enterprise solutions
• You have supported Sales in a moderately regulated environment (eg CCPA, GDPR, RESPA)
• You can use Postman or a similar tool to interrogate APIs, expertly use SQL to self-sufficiently get product engagement and customer usage insights, and create Tableau dashboards to further analyze those insights and share with others.
• Experience working with a startup, a scaling startup, and a mature enterprise. You’ve seen the various ways of doing things at each stage, and understand the tradeoffs and benefits of each!

Characteristics of a Homebot

• A solutions-creator who takes initiative and proactively adds value
• Confident, adaptable self-starter who thrives in a fast-paced environment
• Passionate about data integrity and making data-driven decisions
• Efficiency-focused - always looking for new processes and tools to increase efficiency
• Collaborative, gritty, and resourceful
• You are always curious; you maintain a learner’s mind in all aspects of the job, identifying and testing assumptions to get to the heart of a situation!
• You get stoked about joining a scaling team, where you can own initiatives, take on hats outside your role, and evolve this position to deliver maximum value to our teams and your career

Who We Strive To Be as Homebotters:

• We are Humbly Hungry
• We are Courageously Authentic
• We Challenge Limiting Beliefs
• We Keep our Eye on the Ball, Hand in the Dirt
• and we do all of this TOGETHER, as a team, and we have fun doing it!

Read about how we rolled out these new values to the organization!

Why Homebot?

We believe in a collaborative, fun work environment. And when we say we have an awesome culture, we mean it. The team members, aka Homebotters, are not only passionate about our product, but also about how they interact with each other. We push ourselves every day to be better, challenge each other to continuously grow, and to have fun doing it. We are professional when we need to be and goofy when it’s time to celebrate a win. We realize we might be a little biased so we encourage you to check out our Glassdoor reviews and visit BuiltinColorado’s Best Places to Work list (#87!) and Best Midsize Places to Work (#41!), and The Denver Post’s 2022 Top Workplaces (#11 for companies with 50-149 employees)!

With the mortgage and tech industries being highly male-dominated, we're proud to be a tech company in the mortgage space with ~40% female employees across the organization. We encourage you to check out two of our awesome BuiltinColorado’s articles featuring one of our fantastic engineers, as well as an article featuring one of our Vice Presidents here at Homebot!

We appreciate and value what our team members do every day, so we offer some amazing benefits to reward them:

Perks/Benefits:

• Medical (Aetna) / Dental (Sun Life) / Vision (VSP)
  • Homebot covers 99% for the employee and 50% for dependents
• 401(k) match
  • Homebot matches 100% on the first 3% and an additional 50% on the next 2% (Homebotter contributes 5% and receives 4% from Homebot!)
• Generous Vacation Policy - we believe in taking care of yourself & reward team members as they reach milestone years of service (Accrue 4 weeks vacation in your first year!)
• 1 Week Sick/Mental Health time
• Quarterly Mental Health Days (1 day per quarter)
• 2 Paid Volunteer Days per year
• Paid Parental Leave - 12 Weeks!
• Hybrid Working Model - Blend Work From Home and In-Office Days
• Budget for Home Office Setup
• Denver EcoPass for light rail and bus system
• Office location in downtown Denver (modern, spacious 4-story with top floor deck ⛰)
• Relocation reimbursement for out-of-state moves to the Denver area
• Weekly catered lunches in-office on Thursdays
• Nitro cold brew, french press, smoothie bullet and snacks (vegan, gluten-free and food allergy safe options available)
• Rotating beer tap stocked beer/wine fridge, hard kombucha, wine tap
• Fun quarterly events like Rockies games, holiday parties, etc.
• Awesome culture! Awesome coworkers! (seriously, have you seen Glassdoor?)
• We give back to the community (Habitat for Humanity, Giving Tree)
• Open work environment with sit/stand desks
• Financial Wellness Program
• Free Employee Assistance Program & Mental Health Coaches
• Educational Assistance Program
• Annual Training Budget for Professional Development

More about Homebot

Problem we’re solving:

The US homeownership market is the largest asset class in the world at $30 trillion but is essentially an “unmanaged” asset that causes people to leave billions of dollars on the table every year. At the same time, loan officers and real estate agents spent $20 billion a year on desperate attempts to maintain mindshare and loyalty with their past clients in hopes of gaining more repeat and referral business.

Our solution:

Homebot is a client-for-life portal that maximizes repeat and referral business for lenders by empowering consumers to build wealth through homeownership. The award-winning client portal delivers personalized, actionable intelligence throughout the entire homeownership lifecycle to every client and prospect. With an average 50% monthly engagement rate, Homebot ensures lenders and agents remain the trusted advisors that consumers rely on to make informed decisions about the largest asset they may ever own, their home.

It’s definitely a game-changer and we are truly making an impact. Having launched in 2016, we're over 100 Homebotters strong and expect to continue that growth throughout the year. Join us!

Check out our website at www.homebot.ai