Description

Reports To

Front Office/Operations Manager

Supervises

N/A

Incentive

Overnight Shift (10 pm - 6 am). Incentive potential includes (Ability to meet consistent attendance is required for incentive)

$500 incentive pay after 30 days, 

$500 incentive pay after 90 days, 

$500 incentive pay following 6 months of employment

$500 retention pay following 12 month of employment (first year only)

Schedule/Shift

The schedule is typically Wed-Sun but there is some flexibility with the days for the right candidate. 

Job Purpose

To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis, and complete all necessary reports.

Job Responsibilities

1. Perform all audit procedures as set forth by the Hotel and company, on a daily basis.
2. Verify the status of all wake-up call requests and ensure they are properly handled.
3. Balance all cash receipts and work performed during the audit shift. Make deposits of cash.
4. Prepare the front office for the ‘A’ shift and reset day’s business.
5. Act as a Guest Service representative and manager on duty during the night time hours. 
6. Act as PBX operator during the audit shift.
7. Attend and actively participate in all front office meetings.
8. Participate in all training and cross training programs.
9. Take the initiative to greet guests in a friendly and warm manner.
10. Other duties as assigned.

Job Skills

1. Understand and use math concepts in order to design a financial or economic system.
2. Work math problems quickly and accurately.
3. Understand and use computers and related equipment.
4. Speak and write clearly to report financial information

Requirements

Education

• HS Diploma or equivalent

Experience

• Previous Customer Service, Guest Service or front desk hospitality experience preferred.

Source: Hospitality Online