Are You an Innovative, Positive, & Encouraging Individual with a Self-Starter Attitude?

Only Apply If Your Answer is “Yes!” to the following…

● You have at least 1 year of Home Care Scheduling Experience (ClearCare/WellSky and Salesforce experience preferred)?

● You have excellent communication skills?

● You are organized, professional, and have computer skills?

● You are a proactive problem solver who loves a challenge?

● You can pass a criminal background check & drug test?

* Can you be on-call from 5p-830a weekdays and Friday 5p to Mon 830a?

* Can you train in the office full time before starting? During the week. Mon-Fri 10-4p

* Schedule is 1 week on 1 week off, approx 60 hrs p month

Does This Sound Like You? Click APPLY Now!

Primary Responsibilities:

• Prior to start of on call shift, review schedule with designated Service Coordinator and become aware of any potential trouble spots that might arise.
• Obtain resources needed for on call responsibilities such as laptop, tablet and/or phone along with any paper resources deemed necessary.
• Answering each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs.
• Fill all Client shifts following designated office scheduling processes.
• Communicate changes in Client Shifts to the Client(s) and CAREGiver(s).
• Contact backup person when questions arise about clients or CAREGivers that require input
• Fill in on assignments that come open until a replacement CAREGiver is found
• Communicate client and CAREGiver concerns or problems with owner or designated key player.
• Monitor and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in the operating system.
• Field new client & CAREGiver inquiries over the phone in a knowledgeable manner and schedule care consultations
• Create a log of the activities of your shift and communicate that to the designate key player(s).
• Return resources to the office following your shift.
• Demonstrate open and effective communication with owner, colleagues and CAREGivers
• Ensure Home Instead standards are met and upheld
• Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
• Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
• Follow up with all client and CAREGiver issues to ensure their problems are resolved.
• Enter and maintain accurate client and CAREGiver records in the software system.
• Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
• Follow up and communicate CAREGiver and client issues to ensure problems are resolved.
• Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
• Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:

• Perform on-call duties outside of the typical work day during assigned on-call periods.
• Participate as needed in all CAREGiver meetings
• Conduct Service Inquires and Care Consultations following the consultative sales process.

Your Schedule:

Weekends and weeknights 5pm-830 AM

Your Benefits:

● Work from the comfort of your own home!

● Get on the job paid training

● Free Teladoc (consultation with a Physician)

● 401k with employer match!

● Vision, Dental, life insurance and much more!

Join the most admired Home Care Agency in Goodyear!

Provide a resume and contact us today to learn more about this incredibly rewarding career.

Each Home Instead Senior Care® franchise office is independently owned and operated

Location: 250 N Litchfield Rd Suite 250 Goodyear

Job Type: Part-time

Salary: $300.00 per week

Expected hours: 20 – 25 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Professional development assistance
• Vision insurance

Schedule:

• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Weekends as needed
• Weekends only

COVID-19 Precautions & training

Ability to commute/relocate:

• Goodyear, AZ: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Senior care: 1 year (Required)