SUMMARY

The primary responsibilities of this position are directing the activities of a branch office of the bank. This entails supervising various personnel and dealing with customers and their needs. Other responsibilities include reviewing branch reports, ensuring compliance with rules and regulations, and representing the bank in the community.

AREA OF RESPONSIBILITY:

Management

• Directs the vault activities of the branch
• Stays current with all policies and procedures and carries them out with respect to certain activities (e.g., approving checks and overrides)
• Handles customer complaints and advises customers with special circumstances
• Supervises and reviews branch reports
• Ensures branch compliance with relevant rules and regulations
• Manages team members and has corresponding responsibilities for performance management, coaching, and other personnel management functions.

Business Development

• Represents the bank by serving in national and local associations, boards, and committee
• Maintains relationships with key customers through personal involvement with sales initiatives, community activities, and general business contacts

COMPETENCIES:

Communicating

• Communicates in a straightforward and assertive fashion
• Updates relevant people with timely information
• Listens carefully to what others are saying
• Respects and considers all opinions, even counter-opinions

Demonstrating Integrity

• Assumes responsibility for mistakes and failures
• Demonstrates consistency between what is said and what is done
• Behaves according to sound ethical and legal standards

Working with Others

• Is respectful of others
• Balances individual goals with team goals
• Builds and maintains productive relationships with people throughout the organization

Adapting to Change

• Maintains composure in frustrating situations
• Demonstrations flexibility in working with others
• Adapts to help others adapt to change

Execution

• Regularly reviews progress against plans
• Focuses and follows through on high priority issues and initiatives
• Creates accountability by staying involved at the right level
• Link promotions and rewards to performance

Customer Focus

• Meets with key customers to seek feedback and understand needs
• Champions the standards of exceptional customer relationship management
• Recognizes and rewards behaviors that drive customer value

Coach and Develop

• Picks the right people to lead and manage others
• Takes advantage of day to day opportunities to coach team members
• Directly deals with non-performance

Driving Operational Excellence

• Manages the operations of the bank with a balanced approach to customer service, efficiency, and profitability
• Devotes adequate to oversight of appropriate departments of the bank
• Insures the bank staff are trained on operational policies and procedures
• Manages expense control and loan production deposit production activity/goals set forth by management

Representing the Bank

• Answers customer questions and fully addressed their concerns
• Manages difficult customer situations and treats others with respect
• Maintains a neat and professional appearance
• Maintains an overall knowledge of the bank's products and services
• Cross sells the bank's products and services to its customers and prospects

Business Development

• Produces lists of high quality and high potential sales leads and distributes them appropriately
• Develops strong relationships with existing customers
• Effectively builds rapport and relationships with prospects
• Projects a good impression of the bank and its integrity
• Uses contacts in the business community to produce business for the bank

JOB KNOWLEDGE:

• General business and financial knowledge
• Branch Manager job knowledge
• Knowledge of bank strategy
• Knowledge of federal and state financial services regulations and compliance
• Knowledge of security policies and procedures
• Knowledge of fraud: prevention and detection
• Knowledge of the company's operation and management
• Strong knowledge of the company's products and services

COMPLIANCE

All positions within Home Bank SB must comply with all state and federal laws and regulations as per the Bank's compliance policies and procedures.

SUPERVISORY RESPONSIBILITIES

This position requires supervisory responsibilities of branch operations.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.

POSITION TYPE

This is a full-time position. Days and hours of work are Monday through Friday, 8:00am to 6pm and Saturdays 8:00 am to 12:00 pm. This position regularly requires long hours and frequent weekend work.

TRAVEL

Travel is not expected for this position.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EDUCATION AND OTHER REQUIREMENTS:

• Four year degree or significant related business experience.
• Three to five years experienced in community banking preferred.
• Prefer management experience.
• This job requires skills needed in a typical office environment. This includes computer skills, communications skills, as well as utilization of office equipment.