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Home Appliance Sales & Service
Brunswick, OH | Full Time
$24k-29k (estimate)
2 Months Ago
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Retail Customer Service Representative
$24k-29k (estimate)
Full Time | Retail 2 Months Ago
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Home Appliance Sales & Service is Hiring a Retail Customer Service Representative Near Brunswick, OH

Retail Customer Service Representative

At Home Appliance Sales and Service, we're not just a business; we're a family that thrives on excellence, innovation, and delivering unparalleled customer experiences. Established in 1962, our family-owned company has grown to over 50 dedicated team members, with two retail locations, a parts & distribution center, and a stellar team specializing in outstanding customer service, installation, delivery, and appliance service. Proudly recognized as Medina County’s Best of the Best – Appliance Store for 17 consecutive years, we're on the lookout for exceptional individuals to join us in elevating our customer-focused mission.

Retail Customer Service Representative Summary:

As a Retail Customer Service Representative, you will be the face of our retail location, creating the first impression that sets the tone for our customers' experience. Your role will involve being a liaison for customers throughout the entire process, from sales to delivery, installation, and service. Reporting to the Customer Engagement Leader, you will play a pivotal role in ensuring our customers feel valued and supported.

Position Responsibilities:

  • Greet and engage with all customers who enter the showroom
  • Build rapport and gather customer information for customer walk-in reports
  • Answer incoming phone calls and direct calls appropriately
  • Ensure that all appliance displays are clean and tagged
  • Create new product or sales tags when necessary
  • Process payments for sales and parts orders
  • Assist customers with parts and appliance pickup orders including model/serial verification and invoicing
  • Complete customer confirmations for delivery, install and service
  • Other duties as assigned

Position Requirements:

  • Outgoing personality with exceptional customer service skills and can-do attitude
  • Effective verbal and written communication skills
  • Professional appearance and demeanor
  • Experience with Word, Excel, and Outlook
  • Willingness to learn industry specific software system
  • Ability to work flexible hours, including evenings and weekends

Benefits & Perks:

· Earn up to 5 weeks paid vacation

· Generous PTO package

· Paid Holidays

· 401(k) Matching

· Health Insurance

· Dental Insurance

· Vision Insurance

· Referral Program

· Career Advancement

· Fun work environment

Job Type & Compensation:

Full-time, weekend availability needed

Pay: $17.00-$19.00 an hour ($35,360-$39,520 annual)

Eligible for bonus and/or profit sharing

Location: 1997 Pearl Road, Brunswick, Ohio 44212

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • Day shift
  • Morning shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work setting:

  • In-person

Ability to Relocate:

  • Brunswick, OH 44212: Relocate before starting work (Required)

Work Location: In person

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$24k-29k (estimate)

POST DATE

01/21/2023

EXPIRATION DATE

03/22/2024

WEBSITE

yourhomeappliance.com

HEADQUARTERS

BRUNSWICK, OH

SIZE

100 - 200

TYPE

Private

CEO

BRIAN GRAYSON

REVENUE

$50M - $200M

INDUSTRY

Retail

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The job skills required for Retail Customer Service Representative include Customer Service, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Retail Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retail Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Retail Customer Service Representative positions, which can be used as a reference in future career path planning. As a Retail Customer Service Representative, it can be promoted into senior positions as a Retail Sales Staff that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail Customer Service Representative. You can explore the career advancement for a Retail Customer Service Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Retail Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Retail Customer Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Retail Customer Service Representative job description and responsibilities

They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

02/14/2022: Moline, IL

They help customers compare products and services and advise clients about which options meet their needs.

02/05/2022: Binghamton, NY

They might also discuss how to use available services or demonstrate the right way to operate a product.

03/04/2022: Billings, MT

They listen to or read about customer problems and suggest solutions.

04/18/2022: Bergenfield, NJ

Built rapport with customers by asking probing questions and utilizing effective listening skills.

03/06/2022: Springfield, MO

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Retail Customer Service Representative jobs

The best CSRs are genuinely excited to help customers.

03/04/2022: Tulsa, OK

Since customer service representatives often communicate with clients who have limited knowledge of or are dissatisfied with a product or service, they must be empathetic.

02/27/2022: New Haven, CT

Customer service representatives who resolve client complaints need strong problem-solving skills.

03/22/2022: Gastonia, NC

They generally need to know how to create and update tickets and how to search for customer records.

04/15/2022: Newark, NJ

Having a previous customer service experience would be an advantage.

01/21/2022: Amarillo, TX

Step 3: View the best colleges and universities for Retail Customer Service Representative.

College of the Atlantic
Cleveland State University
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