Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Promotes events and programs.
• Provides personalized service and uses guest name.
• Resolves service problems according to guidelines.
• Providing fast (20 minute or less round time), friendly, professional beverage service to guests; carries full trays on every round.
• Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.
• Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests.
• Providing service of complimentary beverages including soda, coffee and water.
• Handling money according to procedure.
• Operating a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounting for all cash and charge sales according to established procedures; maintaining integrity of all financial controls and responsibilities.
• Maintains a clean and stocked workstation in accordance with established health and safety guidelines.
• Knowing and promoting current events and programs and can give guests directions to all area.
• This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

• Serving as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
• Know or is able to learn tray service, cocktail ingredients Possess and demonstrate a positive attitude, and a willingness to learn and have the ability to follow instruction and direction.
• Must be able to respond to visual and oral cues.
• Providing fast, friendly, professional service to racino guests, beverage servers and bartenders.
• Resolve customer service issues as quickly and efficiently as possible while maintaining company policy.
• Must present a well-groomed appearance.
• Other duties, as needed.

Weve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.

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Equal Opportunity Employer