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We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
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The casino operations assistant shift manager is responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. They provide oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift.
ESSENTIAL RESPONSIBILITIES
- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction
- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager
- Ensures customer service standards are followed by all team members and addresses issues as they arise
- Provides oversight for the gaming floor on their assigned shift
- Effectively handles customer concerns and requests
- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers
- Responsible for the accountability of the chips, cards, dice, and all other gaming equipment
- Verifies table inventories and effectively manages table limits
- Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability
- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances
- Assists with the overall integrity of daily Table Games and/or Slot operations
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
QUALIFICATION REQUIREMENTS
- Must be at least 21 years of age
- Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of three years of experience in a comparable Table Games and/or Slots leadership position; or equivalent combination of education and experience
- Must have thorough knowledge of all Table Games and Table Games/or Slots operations
- Excellent skills in both written and oral communication
- Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems
We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer
Full Time
$53k-94k (estimate)
11/22/2022
08/26/2023
hollywoodcasinoaurora.com
AURORA, IL
500 - 1,000
1971
TIMOTHY WILMOTT
$10M - $50M
Hollywood Casino Aurora is located in Aurora, IL, a western suburb of Chicago. At Hollywood Casino Aurora, you'll feel like a star with action-packed tables and the hottest slots. Dont miss out on all the fun at one of the best casinos in Chicago!
The job skills required for Casino Operations Assistant Shift Manager (Supervisor) include Customer Service, Scheduling, Staff Development, Accountability, Confidentiality, Customer Service Standards, etc. Having related job skills and expertise will give you an advantage when applying to be a Casino Operations Assistant Shift Manager (Supervisor). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Casino Operations Assistant Shift Manager (Supervisor). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Casino Operations Assistant Shift Manager (Supervisor) positions, which can be used as a reference in future career path planning. As a Casino Operations Assistant Shift Manager (Supervisor), it can be promoted into senior positions as a Bingo Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Casino Operations Assistant Shift Manager (Supervisor). You can explore the career advancement for a Casino Operations Assistant Shift Manager (Supervisor) below and select your interested title to get hiring information.