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5 Guest Service Agent Jobs in Somerville, MA

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Holiday Inn Boston Bunker Hill Area
Somerville, MA | Part Time
$31k-43k (estimate)
1 Month Ago
Formlabs
Somerville, MA | Full Time
$59k-76k (estimate)
6 Days Ago
Distinctive Hospitality Group
Somerville, MA | Full Time
$32k-42k (estimate)
7 Days Ago
Path-Arc
Somerville, MA | Full Time
$42k-53k (estimate)
2 Weeks Ago
Formlabs
Somerville, MA | Full Time
$43k-54k (estimate)
2 Months Ago
Guest Service Agent
$31k-43k (estimate)
Part Time 1 Month Ago
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Holiday Inn Boston Bunker Hill Area is Hiring a Guest Service Agent Near Somerville, MA

Who this Job Will Job Appeal To

  •  This position is perfect for people that love to provide excellent customer service.

The Ideal Candidate for this Position

  • Friendly, outgoing, individuals that possess outstanding guest service skills. Also, must have a pleasant, well-groomed appearance, basic computer skills, ability to work in a fast-paced environment with frequent interruptions, ability to stand and move about for extended periods, ability to read and write and perform basic math, and an ability to remain calm in stressful situations. 
  • Able to maintain high quality service to guests and potential guests through various experiences such as check-in, check-out, billing, anticipating and responding to guest needs and requests, maintaining effective communication with guests and co-workers throughout the resort, listening to comments, criticism and feedback from guests and taking appropriate action.

What You Will Be Doing

  • Answering phones, greeting guests, checking guest into and out of the hotel, acting as cashier, taking reservations, responding to inquiries, providing information about the hotel and local area. Must be willing and able to work a flexible schedule that will include weekends and holidays.

Who You Will Be Working With

  • The front office is staffed by Guest Service Agents and a Guest Services Manager. You will also closely interact with concierge and bell/valet staff, housekeeping staff, pool staff, and food and beverage staff. 

Job Requirements

  • High school diploma or equivalent required, college degree preferred. Minimum one year hotel front desk with OPERA/IHG experience preferred.

Benefits

  •  Dental, Vision and Life insurance available after 60 days; 401k.

Source: Hospitality Online

Job Summary

JOB TYPE

Part Time

SALARY

$31k-43k (estimate)

POST DATE

02/07/2023

EXPIRATION DATE

09/05/2023

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Holiday Inn Boston Bunker Hill Area
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$25k-34k (estimate)
1 Week Ago
Holiday Inn Boston Bunker Hill Area
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Holiday Inn Boston Bunker Hill Area
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The job skills required for Guest Service Agent include Guest Service, Front Office, Housekeeping, Billing, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.

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If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Service Agent job description and responsibilities

Reservations at restaurants or entertainment venues may be made the guest service agent.

03/06/2022: Colorado Springs, CO

When customers check out, part of a service agent’s job entails totaling their bills.

12/21/2021: Gainesville, FL

Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.

03/08/2022: Lompoc, CA

When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.

03/03/2022: Flagstaff, AZ

The agent tabulates the room rate and any telephone or room service charges added during the stay.

02/11/2022: Rochester, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Service Agent jobs

Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.

01/26/2022: Sarasota, FL

The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

02/03/2022: Sioux Falls, SD

Hotel guest agents spend much of their time arranging for services hotel quests request or need.

02/14/2022: Des Moines, IA

Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.

01/16/2022: Concord, NH

Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.

01/12/2022: Abilene, TX

Step 3: View the best colleges and universities for Guest Service Agent.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College
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