Description

Summary:

The customer service representative is responsible for generating sales of destination, enhancement, and lifestyle products by providing superior customer service and customer education; participating in all activities related to the ongoing operation and maintenance of a call center and retail environment.

Duties / Essential Functions:

• Respond to customer inquiries, phone calls, messages, and emails in a timely and professional manner.
• Generate sales of all product categories
• Maintain updated product knowledge
• Complete sales transactions and maintain proper cash accountabilities
• Coordinate product exchange and transfers
• Assist in cleaning and maintaining the orderly appearance of the call center and store
• Adhere to all company policies, procedures, and practices
• Other tasks as assigned by the Customer Service Manager or designee

Requirements

• Previous Customer Service experience; six (6) months sales or related experience preferred
• Certified Scuba Diver or Dive Instructor highly desirable. If not currently certified, must complete at least the academic requirements of a scuba course within the first 90 days of employment
• A combination of education, certifications, and work experience may be qualifying
• Overall understanding of personal computer operations
• Excellent verbal and written communication skills
• Excellent interpersonal skills. Must be willing and able to work in a collaborative setting with a diverse group of internal and external customers and vendors
• Must be able to work a flexible schedule as dictated by retail needs

Physical Requirements:

• Must be able to sit and work at a computer for extensive periods of time
• Ability to read, write, count, and do basic arithmetic
• Ability to access all areas of the call center and store
• Ability to bend and squat
• Ability to lift and carry up to 40 pounds

NOTICE TO ALL APPLICANTS CONCERNING THE COMPANY DRUG FREE WORKPLACE PROGRAM AND MEDICAL MARIJUANA

This company is a drug free workplace that complies with the State of Florida Drug Free Workplace Act and testing procedures. Please be aware of the following information concerning medical marijuana and the company stance concerning it. Medical marijuana is available in a variety of forms. Medical marijuana that has a certain level of THC may show up on a drug test. Some medical marijuana does not have THC and will not show up on a drug test. A physician will know if the medical marijuana that they are prescribing would have enough THC to show up on a drug test. Please consult with the physician to determine if the medical marijuana that they are prescribing will show up on a drug test. If the medical marijuana that is prescribed does show up on a drug test, the company stance concerning this is outlined in the company drug free workplace policy and outlined below.

NOTE: This company is in agreement with the Federal Government that marijuana is an illegal controlled substance and will not recognize medical marijuana as a legitimate prescription. A positive test result for marijuana will be treated the same as any other positive test result, even if an applicant or an employee has a medical marijuana prescription. A negative pre-employment drug test result is a condition of employment with this company. Therefore, an applicant will be denied employment with this company if they test positive for marijuana even if they have a medical marijuana prescription that contains THC.