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Since 1988, JTECH has pioneered innovative, easy to use and affordable JTECH pagers and text messaging solutions for a variety of businesses worldwide. For over 25 years, JTECH continues to be an industry-leading provider of wireless paging and messaging solutions. JTECH is a wholly-owned subsidiary of HM Electronics, Inc.(HME) and has been combined with HME Wireless to create the largest onsite paging company in the world. JTECH provides integrated guest management and paging solutions to a host of industries worldwide. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Georgia, Missouri, Canada, UK and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. Come join our team!
JTECH/HME is currently looking for a Technical Support Specialist. This person Provides technical support for all hardware and software applications, Responds to escalated support calls and provides operation, troubleshooting, maintenance, and installation support. They will also participate in new and existing product development and testing, including developing and providing user training to internal and external customers, and working with engineering and manufacturers to improve product quality and functionality.
What you will do in the position:
What you will need to succeed in this position:
At JTECH you will have the opportunity to learn and grow while developing our future products. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and 401K contributions.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds, 50 pounds with assistance.
Full Time
Business Services
$70k-87k (estimate)
12/01/2022
12/26/2022
hmeinc.net
BATTLE GROUND, WA
25 - 50
Private
$10M - $50M
Business Services
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
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Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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To become tech support, at minimum, an associate degree or certification with on-the-job training.
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