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Sales Support Representative
HME Carlsbad, CA
$60k-77k (estimate)
Full Time | Business Services 6 Months Ago
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HME is Hiring a Sales Support Representative Near Carlsbad, CA

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Georgia, Missouri, Canada, UK and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!

HME is looking for your talent! If you are a Sales Support Representative, we would love to hear from you! In this role, you will be responsible for generating sales orders from customer purchase orders and responding to customer inquiries regarding pricing, availability, and order delivery schedules. Ensures reasonable expectations are set and exceeded with customers at every opportunity. Be the voice of HME to the customer throughout the order-to-delivery cycle.

What you will do in the position:

  • Stay on Sales queue throughout the work day and takes customer calls for product purchases, pricing inquiries and shipping information
  • Perform accurate entries of domestic orders
  • Process and manage quote orders
  • Enter RMTs for credit
  • Identify inventory levels within ERP system and quotes accurate lead times to RSMs and partners
  • Create domestic accounts within ERP system. Prepares Proforma Invoices for prepayment
  • Participate in rotation of assigned email boxes and group voicemail
  • Answer/transfer/conference phones
  • Cross Train with the Tech Support team and gains basic troubleshooting ability
  • Attend product training sessions

What you will need to succeed in this position:

  • Team player who works productively with a wide range of people, including difficult customers, management, and co-workers
  • Delivers superior customer service with a focus on passion to exceed customer expectations and drive customer satisfaction through the organization
  • Ability to work independently with some direction
  • Manages time effectively and adapts quickly to changing priorities
  • Professional demeanor
  • Multi-tasking, problem solving, organization, and analytical ability
  • Ability to follow written instructions and documented procedures

Pay Range: $18.00/hour - $21.01/hour This is the pay range we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds, 50 pounds with assistance.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$60k-77k (estimate)

POST DATE

09/22/2022

EXPIRATION DATE

08/11/2023

WEBSITE

hmeinc.net

HEADQUARTERS

BATTLE GROUND, WA

SIZE

25 - 50

TYPE

Private

REVENUE

$10M - $50M

INDUSTRY

Business Services

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