At Hiya, we are on a mission to modernize the voice call with trust, identity and intelligence. We are trusted by global enterprises, carriers and consumers to provide secure, engaging connections and stop unwanted calls. Built on the world’s leading Voice Performance Platform, Hiya protects people from spam and fraud calls, connects businesses with their customers, and helps carriers secure their networks for all. Our SaaS applications, Hiya Connect and Hiya Protect, serve more than 200M users worldwide, power services like AT&T Call Protect and Samsung Smart Call, and deliver voice performance insights that move businesses forward. We’re passionate about creating a culture where employees love to work, feel supported and energized, and are empowered to create, innovate and challenge the status quo.

We are seeking a talented and driven Customer Support Specialist to join our growing team! In this role, you will communicate directly with our customers via phone and email. The ideal candidate is a customer-obsessed, top-notch communicator who is eager to solve problems in a results-driven environment. 

Why you should be excited about this role:

• You will be joining a rapidly-growing company in an industry (telecommunications) that is now more important than ever
• You believe that customer service drives success and are eager to be an integral voice for our existing base of clients

In this role, you will:

• Communicate with customers on a daily basis to troubleshoot technical and non-technical issues
• Serve as the reactive primary contact for our SMB customer segment
• Perform bespoke reporting requests for certain customer segments
• Share customer insights and suggestions for improvement with Product and Sales leadership
• Identify, document, and take ownership of customer issues 
• See issues through to resolution

You don't have to check all the boxes, but we believe these are important requirements for this role:

• Experience working with Zendesk
• Experience working in SaaS startups
• Experience working in a customer support role OR in a customer-facing role
• History of collaborating with multiple teams to improve customer experience
• Excellent written and oral communication skills
• Bachelor degree preferred

Hiya is a fast-growing startup that offers a team of dynamic and experienced executives at the helm, and a hardworking team of international colleagues at your side. We value getting things done for our customers and consistently improving ourselves and products along the way.

Hiya is an equal opportunity employer. We value and embrace diversity. We do not discriminate on the basis of race, color, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age or disability status.