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Hitachi Energy is Hiring a Customer Success Manager Near Bland, VA

Responsibilities:

Guide the team’s efforts in the order entry process working towards an improved “clean order” initiative from Customer Success into manufacturing and strive towards an overall reduction of order entry throughput time.;Promote collaboration with engineering to improve the drawing management process to meet customers’ expectations by providing a complete drawing package with an emphasis on quality and on time submittal.;Champion the change order management process and coach the Customer Success Team to develop positive internal relationships with Operations, Quality, Supply Chain, Engineering and Production Planning to manage post order changes.;Support the manufacturing facility’s efforts to maximize revenue on a monthly, quarterly and yearly basis by driving down units on shipping hold.;In conjunction with financial compliance guidelines, lead efforts to drive down disputed invoices, outstanding collections and customers in bad credit standing. Manage return authorizations and customer concession requests.;Embrace and implement lean manufacturing methods to drive continuous improvement within Customer Success.;Effectively communicate customer’s shipping schedules and resolve potential delays.;Organize ongoing training sessions, onboard new team members through new headcount requirements or to backfill open positions and continually evaluate capacity constraints to align the team properly to provide the best customer service levels possible and promote a positive work-life balance for the team.;Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Job Summary