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When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.
As an Assistant Facilities Manager with Hines, you play a critical role in supporting the workplace experience at specific client sites through owning quality assurance and daily work management processes. The Community Ambassador is responsible for serving as part of a team to maintain the highest level of hospitality and customer service while ensuring that service is delivered in accordance with contractual agreements.. Responsibilities include, but are not limited to:
Experience management and hospitality
Develop and maintain ethical and courteous relations with clients, occupants, landlords, and service partners.
Communicate regularly with customers regarding status updates and service requests, ensuring all requests are handled promptly, professionally, and services are tailored to the individual.
Provide workplace orientation.
Assist with client-facing communications and reports.
Be aware of and assist with events and high-profile activities.
Serve as an ambassador for the client brand and promote a positive brand image.
Building appearance care and site operations
Inspect sites daily to guarantee that building appearance is maintained at the highest quality standard and improves the workplace.
Submit work orders for interior and exterior maintenance, cleaning, and client service requests.
Support on-site special events and programs as needed.
Assist with the implementation of strategic, operational, and service improvement plans.
Assist with the collection and analysis of operational data to provide accurate reporting and insights for services, work order productivity, cost savings, and improvements.
Assist with developing the annual budget, annual plan, and variance analysis.
Vendor management
Administer vendor management, contracting, and onboarding processes.
Serve as the primary on-site point of contact for vendors and escort vendors to work locations.
Perform quality assurance for vendor-performed work.
Support the Facilities Management team with third-party sourcing activities.
Work and knowledge management
Ensure work requests are processed correctly and resolved within the defined service levels.
Ensure all work is properly recorded in the system of record.
Resolve assigned work orders, including follow-up with customers as appropriate.
Contribute to the account knowledge base and ensure knowledge remains up to date.
Minimum Requirements include:
High school diploma or equivalent from an accredited institution required. Bachelor’s degree preferred.
Project coordination.
Promoting positive employer branding.
Assuring a safe environment for work.
Interpersonal and communication skills.
Ability to develop positive relationships.
Familiarity with facilities management operations.
Experience with computerized maintenance management systems.
Commitment to hospitality, ensuring that all actions contribute to a positive customer experience.
Strict adherence to non-disclosure agreements and a high degree of confidentiality.
Ability to comply with client health and safety protocols.
Ability to manually lift 35 lbs.
Ability to climb up and down stairs, access restrictive openings, and perform emergency procedures.
Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms.
Be flexible and available to support after hours activities as required by the client.
Hines is a privately owned global real estate investment firm founded in 1957 with a presence in 285 cities in 28 countries. Hines oversees investment assets under management totaling approximately $90.3 billion¹. In addition, Hines provides third-party property-level services to 373 properties totaling 114.2 million square feet. Historically, Hines has developed, redeveloped or acquired approximately 1,530 properties, totaling over 511 million square feet. The firm currently has more than 198 developments underway around the world. With extensive experience in investments across the risk spectrum and all property types, and a foundational commitment to ESG, Hines is one of the largest and most-respected real estate organizations in the world. Visit www.hines.com for more information. ¹Includes both the global Hines organization as well as RIA AUM as of December 31, 2021.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
Other
Durable Manufacturing
09/10/2022
12/10/2022
thehinesgroup.com
PHILPOT, KY
1,000 - 3,000
1966
RONALD J BAMBERGER
$50M - $200M
Durable Manufacturing
The Hines Group delivers custom and precision metal stampings and production machining, including deep draw metal stampings, progressive die stampings, four-slide stampings, and assembly. We are ISO/TS-16949-2009 compliant.
The job skills required for Assistant Facilities Manager include Analysis, Customer Service, Futures, Facilities Management, Quality Assurance, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Facilities Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Facilities Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Assistant Facilities Manager positions, which can be used as a reference in future career path planning. As an Assistant Facilities Manager, it can be promoted into senior positions as a Facilities Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Facilities Manager. You can explore the career advancement for an Assistant Facilities Manager below and select your interested title to get hiring information.
If you are interested in becoming an Assistant Facilities Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Facilities Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Assistant Facilities Manager job description and responsibilities
The assistant facilities manager helps oversee and manage the day-to-day operations of a building or facility.
04/11/2022: Albany, NY
Nearly all assistant facilities manager handle building repairs (or retain a contractor to do the work) and oversee both janitorial and lawn maintenance services.
04/25/2022: Cedar Rapids, IA
When working for a smaller entity, the assistant facilities manager may also report to the operations or general manager.
04/13/2022: Manchester, NH
They are most often a part of the operations team reporting directly to the facilities supervisor or manager.
03/13/2022: Brownsville, TX
Oversee the repair or replacement of equipment and systems, game and targets, all facilities maintenance as required.
03/24/2022: Saginaw, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Assistant Facilities Manager jobs
Learn about facilities management core competencies.
06/08/2022: Tallahassee, FL
Consider joining a professional organization and gain experience.
04/26/2022: San Antonio, TX
Step 3: View the best colleges and universities for Assistant Facilities Manager.