At Holiday Inn, we know a lot goes into planning a holiday. So we bring it all together.

Scampering feet in a kids’ club, raised feet in a lounge. Diving into a refreshing pool, dining on some tasty eats. Exploring our surroundings, discovering our activities.

So let’s talk about you. Ever dreamed of working beside the beach? Can your local knowledge and helpful nature bring experiences and families together? We thought so too – so come join the fun!

What is the job?

Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. Our ideal candidate has two or more years in a team management role, preferably in hospitality. Apply now if you are ready to advance your career with an exciting leadership role!

Your day to day:

• Maintain a high level of guest satisfaction by overseeing the whole front office activities
• Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards
• Increase occupancy and profitability by developing and promoting hotel services and amenities through up-selling strategies
• Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner
• Create financial and operational strategies for the guest service department that are consistent with the hotel's overall goals in the short and long term.

Required Skills/Abilities:

• High school diploma or equivalent certification required (GED)
• 3 years of previous experience working in the hospitality industry
• 2 years managing a team in a hospitality role or equivalent customer service role
• Proven customer service experience with a strong guest-focused mentality
• Possess excellent management skills, communication skills, and multitasking skills
• Experience providing excellent customer service in a fast-paced environment.
• Able to perform high-quality work while unsupervised.

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels

·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

What we offer:

• Florida Blue Health Insurance
• Metlife Dental & Vision
• Short-term and long-term disability
• Life insurance
• Sick days
• Vacations
• World wide hotel discounts

APPLY TODAY Human Resources, Holiday Inn Resort,11127 Front Beach Rd. Panama City Beach, FL 32407EOE/ Drug-free Workplace

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Panama City Beach, FL 32407: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location