Recent Searches

You haven't searched anything yet.

2 Quality Assurance Specialist Jobs in Kihei, HI

SET JOB ALERT
Details...
Hilton Grand Vacations Club Maui Bay Villas
Kihei, HI | Full Time
$94k-112k (estimate)
4 Months Ago
Bayer
Kihei, HI | Full Time
$82k-102k (estimate)
4 Days Ago
Quality Assurance Specialist
$94k-112k (estimate)
Full Time 4 Months Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

Hilton Grand Vacations Club Maui Bay Villas is Hiring a Quality Assurance Specialist Near Kihei, HI

Job Description

As a Quality Assurance Specialist, you are the primary liaison to our customers during the follow-up process of incomplete paperwork/monies for contracts and deeding of the client's new purchase.

Here's why you'll love it here!

We offer an excellent benefits package to our full-time Team Members that include:

  • Medical, Dental, and Vision insurance from Day One

  • Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program

  • Team Member Travel Program - enjoy discounted rates at incredible properties around the globe

  • Generous Paid Time Off Program

  • Paid Sick Days

  • Team Member Recognition and numerous learning and advancement opportunities

  • and more!

Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.

Schedule Details:

Our Quality Assurance department operates 7 days per week, shifts range between 8:00am through 8:00pm HST. Multiple shifts are available and will be assigned following completion of training based on business needs. You will be working on-site in Kihei at Maui Bay Villas 3 days a week and in Lahaina at Ka’anapali Beach Club for 2 days a week.

Additional Responsibilities Include:
  • Assist new owners with making their reservations and assuring they have all information to feel comfortable with their purchase by using their expertise in product understanding and document knowledge.

  • Provide Notary services for Guests/new owners, in addition to presenting all other legal documents, in order to complete the contract.

  • Follow up with Corporate Contracts regarding all client paperwork and support sales in owner contract fulfillment and communication.

  • Lead the customer follow-up process by acquiring any vital (missing/incomplete) documentation or funds as needed to close transactions. Follow all quality assurance directives and SOPs.

  • Handle pending contracts, contracts in suspense and aging reports to achieve retention/compliance targets.

  • Follow up with any Club Owner service inquiries and partner with Sales team to improve guest/owner experience to accurately update all open files.

  • Provide professional and courteous service to all new clients/owners/guests in accordance with HGV’s standards of integrity, quality, and service. Exhibit professionalism in actions and appearance.

  • Manage client relationships and provides quality servicing for Hilton Grand Vacations Club Members from the date of purchase to membership account establishment. Communicates effectively with management for problem resolution.

  • Provide technical assistance, support, and advice to owners regarding the product and services associated with ownership and handle product "lifestyle memberships" between owners and institutions.

  • Additional duties assigned by Management, as needed, to further business objectives.

Qualifications

What are we looking for....

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • Valid Notary License or the ability to acquire a license.

  • Minimum 1 year of work experience in Customer Service.

  • Ability to work a flexible schedule to include evenings, weekends, and holidays.

  • Ability to calculate figures and amounts ranging from commissions, proportions, and percentages.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Ability to effectively resolve customer service issues.

  • High school/GED.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

  • 1 years experience with Notary contract documents.

  • Timeshare/Vacation Ownership experience.

  • Real Estate License.

  • 1 year or more of administrative/clerical work experience.

  • Associate's Degree/College Diploma/Cepeg.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Source: Hospitality Online

Job Summary

JOB TYPE

Full Time

SALARY

$94k-112k (estimate)

POST DATE

11/16/2022

EXPIRATION DATE

05/05/2023

Show more

The job skills required for Quality Assurance Specialist include Quality Assurance, Customer Service, Communicates Effectively, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Quality Assurance Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Quality Assurance Specialist. Select any job title you are interested in and start to search job requirements.

For the skill of  Quality Assurance
Marriott International, Inc.
Full Time
$31k-41k (estimate)
2 Weeks Ago
For the skill of  Customer Service
ABC STORES
Full Time
$52k-68k (estimate)
Just Posted
For the skill of  Communicates Effectively
Wyndham Destinations
Full Time
$38k-52k (estimate)
3 Days Ago
Show more

The following is the career advancement route for Quality Assurance Specialist positions, which can be used as a reference in future career path planning. As a Quality Assurance Specialist, it can be promoted into senior positions as a Quality Assurance Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Quality Assurance Specialist. You can explore the career advancement for a Quality Assurance Specialist below and select your interested title to get hiring information.