Description

At the center of Downtown, our hotel is attached to Austin Convention Center via covered walkway. Reach East Sixth Street nightlife two blocks away, and explore the picturesque Rainey Street Historic District, less than a mile from the door.

*Previous Reservations, Hilton or OnQ experience a plus!*

What will I be doing?

Overseeing the efficient operation of the reservations department in the selling of guest rooms to accommodate guest needs while maximizing revenue. Specific responsibilities may include:

• Monitor and analyze Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate.
• Monitoring of Group Blocks, determining cut off dates, and Rate Restrictions, establishing and maintaining Upsell & Primary Inventory for Passkey events
• Monitor Passkey reservations process including RezHub, inventory balancing, cut-off dates, etc.
• Review and approve/accept Turnover files for new and amended Group Block files. Build blocks and assign to Group Rooms Coordinators.
• Review Group File Checklist and Resumes for completion and accuracy prior to event check-in. 
• Process and handle OTA reservations, VIP reservations, and employee reservations requests by inputting data into the reservations system.
• Calculate and prepare, Rooms Reports to include Group Pickup Report, SRP Activity Report and Booking Channel Summary Reports to determine sources of business using various computer systems.
• Assists in the capacity of Group Rooms Coordinator when needed.
• Initiate and prepare additional reports as required.
• Assist office in any other administrative duties as needed.

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Source: Hospitality Online