Overview

Handles customer service calls and email as well as assist in day-to-day contact center administration.

Responsibilities

Qualifications

Qualifications

Individuals must possess such knowledge, skills and abilities or be able to perform the essential functions of the job, with or without reasonable accommodation, using an equivalent combination of skills and abilities.

Education and Experience

This position requires a high school education and one year of experience in an office setting, or an equivalent combination of education and experience sufficient to demonstrate the ability to perform the job.

Physical Requirements

Ability to read, write, hear, speak, see and communicate effectively. Ability to operate basic office equipment to include, photocopier, fax machine, adding machine, computer equipment, DVD player, display monitors and the like. Position is largely sedentary. Occasional lifting of office supplies, booklets, etc. is necessary.

Other Skills

Personal Characteristics

The Contact Center interacts with College staff, prospective students, parents, and friends. The ability to present a positive image of the College in contact with students and campus visitors is essential. A clean and neat appearance and a pleasant relationship that is supportive of the College mission are essential.

Code of Commitment

Be a good representative of Hillsdale College to promote the liberal arts, the College’s original Articles of Association and operating principles stated in the Staff Code of Commitment. The Mission Statement should be considered in all aspects of the position. The teaching of Christian faith shall remain a conspicuous aim of the College.