Our Story Founded in 2008, Hightower is a wealth management firm that provides investment, financial and retirement planning services to individuals, foundations and family offices, as well as 401(k) consulting and cash management services to corporations. Hightower's capital solutions, operational support services, size and scale empower its vibrant community of independent-minded wealth advisors to grow their businesses and help their clients achieve their vision of "well-th. rebalanced." Based in Chicago with advisors across the U.S., we operate as a registered investment advisor (RIA). Our commitment to our culture is demonstrated every day through the Hightower Way. By joining Hightower, you will build a community of inclusive relationships, take proactive ownership, embrace others' perspectives, and have an uncompromising dedication to excellence. What You'll Do *You will be traveling ~20% of the time- on average you will travel one week every 6 weeks* Serve as a Hightower brand ambassador by upholding The Hightower Way cultural elements – Mission, Purpose, V.A.L.U.E. Experience, Commitment and Standards, promoting excellence in the internal and external client experience during every encounter Improve consistency in every client and colleague encounter by embodying the core principles of our Hightower V.A.L.U.E. Experience (Validate, Actively Listen, Leverage Resources, Understand Ownership, Express Gratitude) Under the direction of Technology Onboarding Lead, work on tasks related to mergers and acquisitions to guarantee a positive onboarding experience Gather data requirements to prepare for team conversion Partner with technical support, DevOps, and telecom teams to ensure all pre and post-migration support tasks are completed as assigned Identify, diagnose and resolve intermediate to advanced technical issues Conduct customer-facing trainings for productivity systems Maintain a positive and professional relationship with the customer Update standard operating procedures Support the desktop environment, including cloud-based applications, networks, VoIP phones, productivity software, desktop hardware, and mobile devices Follow escalation processes What You'll Bring Leadership experience Manage an onsite project while taking direction from a remote leadership resource Would be able to delegate technical tasks to contractors/less senior staff Work directly with end-users training and troubleshooting Escalation point for issues Critically think through planning the conversion and buildout of hardware Some knowledge of files storage migrations O365 admin experience What We Offer Coverage on the first day of employment for medical, dental, and vision insurance Paid parental leave (16 weeks for primary caregiver and 8 weeks for secondary caregiver) Flexible PTO plan Hybrid model work schedule (50% in office) 401k matching plan HSA employer contributions Student loan assistance Pet insurance We commit to a transparent, people-first environment where talent is maximized through our diverse, equitable and inclusive community We nurture a spirit of belonging, are energized by challenges, celebrate our successes, and achieve individual and collective well-th goals AN EQUAL OPPORTUNITY EMPLOYER: Hightower is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, sexual orientation, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age (over 40), physical or mental disability, medical condition (cancer-related), gender identity or expression, genetic information including sickle cell or hemoglobin C trait, or any other consideration made unlawful by applicable federal, state, or local law. You are a U.S. citizen, U.S. permanent resident or possess other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future.