JOB SUMMARY: An Access Specialist is responsible for processing intake paperwork for individuals' seeking psychiatric stabilization and/or medical detox. The Crisis Service Center operates 24 hours a day, 365 days a year to provide short-term intervention designed to be time limited, generally a single episode of intervention that stabilizes the individual and moves the individual to the appropriate level of observation.

DUTIES AND RESPONSIBILITIES:

• Complete intake paperwork for processing of individuals for assessment and/or admission.
• Complete Point of Entry in Carelogic and BHL to ensure accurate processing of individuals receiving services.
• Review/update BHL to ensure accurate daily census.
• Review/maintain daily census logs to ensure accuracy and completion (CSC, Temp Obs, and CSU).

• Answer phones professionally using established protocols.

• Implement process improvement.
• Work with a variety of internal and external customers.
• Respond to individual, staff, and third party inquires in person or by phone.

• Maintain confidentiality for all indirect/direct service in accordance with agency policies and HIPPA policies.
• Other responsibilities and tasks as assigned.

MINIMUM QUALIFICATIONS:

• Education – High School Diploma/GED.
• Licensure/Certification – N/A
• Experience – Minimum two-year (2) clerical experience in customer service, administrative or healthcare setting. Knowledge of Microsoft Office applications. Type 30 WPM.
• Other - Criminal background check clearance, official academic transcripts, valid driver's license/ID drug screen, TB test

PREFERRED QUALIFICATIONS:

• A. Education – Bachelor's Degree
• B. Experience – One (1) year of experience in psychiatric healthcare setting
• Bilingual abilities a plus