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Customer Support Representative

Orlando, FL | Full Time
8 Days Ago

Job Description

Who We Are: 

HighLevel is a thriving start-up, comprised of passionate individuals who like to have fun and work really hard to provide exceptional service for our clients across 15 countries! We are empowering marketing agencies and entrepreneurs by providing all of the resources needed to succeed online. Our mission is to help our clients grow at a faster rate and turn into 8 figure businesses. High Level is the FASTEST growing, white label platform for Digital Marketing Agencies, CRM, email, 2-way SMS, funnel builder, AND MORE!


Want to learn more? Check out our website: https://www.gohighlevel.com/


Who You Are: Is “customer service” your middle name? Do you look for proactive ways to get in front of customer inquiries before they become issues? Do you understand the differences between Customer Success and Customer Support, but can thrive in either role? We are looking for strategic thinkers with creative problem-solving skills, excellent communication and a belief that all-hands-on-deck teamwork and collaboration are the keys to success!


This role is 100% remote and employees must reside in Oregon, Texas, Florida, Arizona, or Nevada. We will provide the training and equipment to help you succeed!


Available Schedules: Monday through Friday 4 PM - 12 AM CST (Training schedule is the same); Sunday - Wednesday 8 AM - 6 PM CST (Training schedule is Monday - Friday 8 AM - 6 PM for three weeks).


What You'll Bring:


  • High School Diploma or equivalent required, applicable degree is a plus!
  • Previous customer service experience in a relevant capacity - even better if you’ve been in Customer Success or Tech Support.
  • Excellent written/verbal English communication skills required, fluency in other languages is a plus!
  • B2B Marketing or SaaS experience preferred, not required.
  • Ability to easily adapt to CRM systems and automation tools.
  • You can maintain a positive, empathetic, and professional attitude to customers/clients at all times.
  • Ideally, you LOVE tech, marketing, and are constantly learning new things.
  • Ability to pass a pre-employment background check specific to the position applied for.


What You'll Be Doing:


Day-to-Day: On a day-to-day basis you will be building strong relationships with our clients to ensure a successful experience with HighLevel products and services.


  • Fielding and servicing all direct customer inquiries and requirements, working in conjunction with the internal teams in accordance with agreed strategies and business plans.
  • Assisting with new client trial-to-pay conversion through contributing to demos, taking part in presentations, and speaking to the long-term success of clients.
  • Daily correspondence through any number of channels, including video conferencing, email, telephone and social media inquiries - from customers regarding requirements that include product information, pricing, services, and delivery information.
  • Providing customer service on small to midsize accounts of moderate complexity.
  • Providing regular status reports and communication on the progress of client concerns, issues, and bugs both internally and externally.
  • Conducting product training to clients as needed.
  • Addressing and resolving customer conflicts in an effective and professional approach.
  • Acting as a liaison with colleagues throughout all HighLevel departments to drive a common strategy.


Highlevel is committed to providing equal employment opportunities to all qualified individuals without regard to sex (gender), race, color, religion, age, disability, national origin, pregnancy, marital status, military status, sexual orientation, gender identity, genetic history or any other class or category prohibited by applicable law.

Skills for Customer Support Representative

The job skills required for Customer Support Representative include Customer Service, Problem Solving, Communication Skills, Customer Support etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Support Representative

The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.

How to Become a Customer Support Representative

If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.

Step 1 Understand the job description and responsibilities of a Customer Support Representative

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Step 2 Knowing the best tips for becoming a Customer Support Representative can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Customer Support Representative

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