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HIGH LEVEL MARKETING, LLC
Vestavia Hills, AL | Full Time
$97k-128k (estimate)
1 Month Ago
Chico's
Vestavia Hills, AL | Full Time
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Customer Success Manager
HIGH LEVEL MARKETING, LLC Vestavia Hills, AL
$97k-128k (estimate)
Full Time | Business Services 1 Month Ago
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HIGH LEVEL MARKETING, LLC is Hiring a Customer Success Manager Near Vestavia Hills, AL

High Level Marketing is a nationwide, full-service digital marketing company helping clients maximize their business and brand. We believe that attracting and retaining the best talent is key to helping drive our business growth. At HLM, we strive to create a culture and workforce that is innovative and rewarding, allowing our team to achieve success at every level. High Level Marketing is committed to fostering and advancing diversity, equity, and inclusion in every aspect of our employee initiatives. If you are passionate on teamwork, serving others, and being a part of a dynamic team, we would love to connect with you!

High Level Marketing is looking for a Digital Marketing Customer Success Manager to join the team to drive and build customer loyalty by creating an exceptional, world class experience; focused on expanding customer accounts, increasing customer retention, and driving customer satisfaction.

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Job Summary: * You will be responsible for developing and maintaining long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. As the primary point of contact for clients, you will work closely with Digital Consultants, Project Managers and the Production team to ensure the timely and successful delivery of our solutions according to customer desired outcomes. You and the Production Lead on the account will be responsible for monitoring campaign performance and proactively communicating solid recommendations for optimizations in order to meet the client’s digital marketing outcomes. This position requires a detailed working knowledge of digital advertising and the motivation to push the future of online marketing for the small to medium business community.

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Responsibilities: *

  • Own and build strong relationships with your clients as a trusted business partner
  • Drive digital marketing strategies and campaigns for your clients that achieve measurable results
  • Ensure the timely and successful delivery of our solutions according to the client's desired outcomes
  • Track and report on key marketing metrics
  • Proactively communicate
  • Identify and grow opportunities, collaborating with sales teams, in pursuit of a monthly upsell revenue goal
  • Assist with high-priority requests or issue escalations as needed
  • Manage and retain a client list of $60-90k

Education and Experience:

  • Bachelor's Degree (B.S./B.A.) Business, Marketing, or Management, or related field.
  • Three to five years of experience in a customer service role, required.
  • Having supported clients for SEM, SEO, email marketing, website creation or social network products, required.

Required Abilities and Skills:

  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation, and presentation skills
  • Excellent verbal and written communications skills
  • Great attitude, and remarkable ability to build rapport in the initial conversation and throughout client lifecycle
  • High competency to move between software platforms to complete tasks
  • Proven knowledge of digital marketing solutions
  • Ability to work in a fast paced environment.

Preferred Qualifications:

  • Experience collaborating with sales teams to advance opportunities
  • Experience in project management software systems
  • Digital account management

Compensation and Benefits:

  • Compensation is commensurate with experience.
  • Group Health Insurance, including Medical, Dental, and Vision
  • Flexible Vacation Policy
  • 401k Retirement w/ company matching
  • Supplemental Benefits (i.e. STD, LTD, Life)
  • A fun environment with the occasional off-site outing and other team events
  • Unlimited advancement opportunities
  • Current remote working environment
  • Unlimited Advancement Opportunities

Disclaimer: High Level Marketing is an equal employment opportunity employer committed to hiring and retaining a diverse workforce. Applicants receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. If you need accommodation for any part of the employment process because of a medical condition or disability, please call (205) 721-8660 to speak with human resources.

Acceptable Background and References Required. Equal Opportunity/ Affirmative Action Employer/ DFWP

Job Type: Full-time

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$97k-128k (estimate)

POST DATE

02/07/2023

EXPIRATION DATE

04/25/2023

WEBSITE

gobellmedia.com

HEADQUARTERS

BIRMINGHAM, AL

SIZE

50 - 100

FOUNDED

2007

TYPE

Private

CEO

ALLISON MILSTEAD

REVENUE

$10M - $50M

INDUSTRY

Business Services

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Bell Media specializes in offering digital marketing services for small and mid-sized businesses.

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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Success Manager job description and responsibilities

Having a customer success manager overseeing the onboarding process helps with retention.

01/03/2022: Pueblo, CO

Customer success managers should have strong organization and presentation skills, but those things can be taught.

12/19/2021: Modesto, CA

They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.

02/13/2022: Everett, WA

Take time to understand what each customer needs and help customers take the shortest route possible.

01/23/2022: San Jose, CA

The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.

01/07/2022: Minneapolis, MN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Manager jobs

Customer success managers are both salespeople and support professionals.

12/15/2021: Las Cruces, NM

During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products

01/02/2022: Longview, TX

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.

02/21/2022: Pueblo, CO

Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.

12/22/2021: Temple, TX

Customer Success Managers must be strong, natural advocates.

02/15/2022: Clearwater, FL

Step 3: View the best colleges and universities for Customer Success Manager.

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