OVERVIEW

Hendall is currently seeking a Technical Writer to create and maintain technical document artifacts including IT system documentation, standard operating procedures (SOPs), research plans, management and technical reports, and creating clear, accessible, and concise content in a collaborative and iterative environment.

DUTIES

• Create, update, and maintain IT system documentation and SOPs
• Manage and refine existing content, including knowledge base documentation
• Support the development of the project, work, and research plans, and the related content and documentation
• Serve as a custodian of BHSIS Project SharePoint site, establish and maintain version control and naming conventions
• Collaborate with stakeholders to produce in-depth user content, technical overviews, and internal documentation of systems and processes
• Attend meetings with various stakeholders to elicit technical information for technical writing requirements
• Conduct quality assurance reviews and implement revisions to ensure compliance with quality standards

MINIMUM QUALIFICATIONS

• Bachelor's degree in related field
• Minimum 3 years of relevant technical writing experience
• Strong proficiency in MS Office Suite, Adobe Acrobat, and SharePoint
• Experience with Section 508 Compliance

PREFERRED QUALIFICATIONS

• Ability to manage multiple projects, ensuring accuracy and attention to detail
• Ability and willingness to learn and follow processes
• Excellent problem-solving skills
• Ability to maintain professional and ethical working relationships
• Ability to interact professionally with a diverse customer group including (but not limited to) executives, managers, subject matter experts, and stakeholders

Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.