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Senior Employee Relations Specialist
Help At Home New York, NY
Full Time | Skilled Nursing Services & Residential Care 7 Months Ago
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Help At Home is Hiring a Remote Senior Employee Relations Specialist

Help at Home is the nation’s leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

Our company is on an incredible journey of growth and innovation. In the past year alone, we've double in size. The HR department is a hard-working team of professionals driven by our company's purpose; to serve others with compassion, love, and empathy. Internal Communications is a newer function to Help at Home. It's an exciting time to join our company as you can help pave the way and build best practices from the ground up. 

Job Summary:

The Senior Employee Relations Specialist has a variety of responsibilities in support of the Help at Home field offices. This position is responsible for the intake, guidance, and resolution of employee relations related inquiries and concerns regarding policies, procedures, and varied workplace concerns from employees.

The Senior Specialist serves as the first level of escalation for Employee Relations Specialists and provides guidance on the handling of employee related concerns and recommendations. The Senior Specialist participates in ensuring compliance with all federal, state, and local employment laws, Company Policy, and the Code of Business Conduct and Ethics. Working in close partnership with the HR team, this position is responsible for delivering relevant and effective workplace solutions and is also responsible for multiple levels of administrative support within HR.

This role is remote.

Duties/Responsibilities:

  • Handles a high volume of employee relations related inquiries, and conducts thorough and timely investigations of employee concerns, regarding policies, procedures, and various human resource issues, documents findings, and makes sound recommendations to all levels of management.
  • Serves as a first level of escalation for Employee Relations Specialists, which includes reviewing cases, providing guidance and coaching Employee Relations Specialists on processes and recommendations.
  • Partners with HR and leaders to provide front line support and provide a lead role on employee relations issues, including but not limited to: investigations, corrective actions, conflict resolution, employee complaints, and monitoring compliance programs.
  • Provides ongoing support and guidance to employees and leaders on HR practices, policies, and employment regulatory requirements.
  • Partners with legal resources as needed to ensure employee relations activities adhere to company policy and legal and regulatory requirements.
  • Compiles and presents data, trends, and findings, for internal review purposes, providing thoughtful recommendations and solutions.
  • Reviews and determines accommodation requests, ensuring appropriate documentation is received, and partnering with leaders in the process.
  • Assists with HR compliance initiatives, such as, personnel file administration, and the onboarding and off-boarding processes.
  • Partners with Manager, Employee Relations to conduct training for field leaders and Employee Relations Specialists.
  • Performs other related duties as assigned.

RequiredSkills/Abilities:

  • Strong knowledge of human resource policies/procedures and knowledge of federal employment/labor laws (i.e. ADAAA, FMLA, FLSA, etc.).
  • Demonstrated use of judgement that is consistent with standards, practices, procedures, regulation, or state & federal employment laws and the ability to articulate reasoned rationale for Employee Relations recommendations to leadership that mitigate risk to the organization.
  • Ability to communicate and deliver recommendations to all levels of management.
  • Excellent problem solving and conflict resolution skills.
  • Ability to perform work under minimal supervision.
  • Strong listening and consulting skills.
  • Demonstrates a continuous improvement mindset related to HR practices and processes.
  • Ability to comprehend compliance, internal audit, and training/development policies.
  • Ability to comprehend, interpret, and communicate Company policy and the Business Code of Conduct and Ethics.
  • Excellent verbal and written communication skills.

Education/Experience:

  • Bachelor’s Degree in Human Resources or closely related degree; a combination of experience and education may be considered in lieu of degree.
  • A minimum of four (4) to six (6) years of experience in Human Resources.
  • Experience effectively conducting complex workplace investigations, in a high-volume environment.
  • Experience in Human Resources supporting employees working in the field across multiple states preferred.
  • HRIS experience (i.e. UKG, Workday, Oracle) preferred.
  • Experience researching and responding to union grievances in a timely manner preferred.
  • Experience working in healthcare a plus.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Skilled Nursing Services & Residential Care

POST DATE

08/31/2022

EXPIRATION DATE

11/27/2022

WEBSITE

helpathome.com

HEADQUARTERS

DANVILLE, IL

SIZE

3,000 - 7,500

FOUNDED

1975

CEO

TAMIE MORRISON

REVENUE

$50M - $200M

INDUSTRY

Skilled Nursing Services & Residential Care

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About Help at Home

Help at Home, LLC is a home care agency committed to enhancing the quality of life for our clients. We are dedicated to providing care that allows our clients to remain comfortable in their own homes with dignity and independence. This is often a viable alternative to living in a nursing home or long-term care facility. With our sister companies, Oxford HealthCare, Excel Home Care, and Coastal/Altrus, we currently provide services in 13 states - Alabama, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Mississippi, Missouri, Pennsylvania, South Carolina, and Tennessee.

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