Help at Home is hiring a Scheduling Coordinator in our Pittsburgh, PA office!

Help at Home is the nation’s leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support making it possible to keep people comfortably and sagely within their homes and communities. 

The Scheduling Coordinator is responsible for staffing home care cases timely, thoroughly, and with great consideration to schedule the appropriate caregiver to the client. Time is of the essence to ensure positive outcomes, and the Scheduling Coordinator will experience episodes of stressful activity during growth modes and when caregivers cancel previously scheduled shifts. Duties include a significant amount of telephone communication with caregivers and clients, creating and modifying electronic schedules, and ensuring caregivers submit the proper documentation of the services that have been provided. Customer service is a top priority.

Duties and Responsibilities:

• Coordinates client and employee schedules by understanding care plans, schedule frequency, and volume of service, and filling open shifts with appropriate caregivers.
• Communicates weekly with clients regarding satisfaction with employees and service.
• Monitors for problems, addresses concerns, and nurtures and maintains positive relationships with clients.
• Communicates regularly with direct care employees, noting work performance, identifying problems, and communicating issues with the supervisor.
• Develops strong working relationships with the Care Supervisors, Supports Coordinators, and Care Coordinators.
• Creates and modifies schedules in software timely, keeping schedules up to date daily.
• Participates in staff meetings with the supervisor and other office staff.
• Takes calls for the company after hours as needed and assigned.
• Identifies and follows through with opportunities to provide services to new clients using positive customer service techniques.
• May conduct initial interviews with direct care employees.
• Some light clerical and office duties.
• Perform other related duties as assigned.

Compliance:

• Learns and masters the requirements of the rules and regulations of licensure and each of the programs funding the services scheduled.
• Communicates with the supervisor those situations involving complaints, incidents, or risk - and specifically reports any known injuries of employees.

Required Skills and Abilities:

• Excellent organizational skills; ability to multitask and manage multiple responsibilities.
• Strong problem solving skills.
• Excellent verbal communication skills, primarily on the telephone.
• Mature demeanor needed for directing others on cases.
• Better than average ability to use Microsoft Office software and scheduling software.
• Proficient with Microsoft Office Suite, especially excel.

Education and Experience:

• High School Diploma or GED.
• Minimum two (2) years previous experience.
• Previous experience in Scheduling Coordination.
• Previous experience with working with the elderly and/or disabled or must display a compassionate attitude for that constituent.
• Valid driver's license.
• Access to a fully insured reliable vehicle.

Physical Requirements:

• Prolonged periods sitting at a desk working at a computer.
• Must be able to lift 20 pounds at times.
• Ability to travel to client homes when needed.
• The ability to frequently sit, stand, walk, bend, or squat.
• The ability to occasionally crawl, climb, or reach above shoulder level.
• The ability to occasionally lift up to and over 50 lbs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.