Help at Home is hiring a Community Liaison in our Meadville, PA office!

Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities.

Help at Home leads the home care industry in protecting our clients, caregivers and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training.

The Community Liaison will be responsible for selling Help at Home services to prospective clients and caregivers across an assigned region. The Liaison will expand the Help at Home client base through direct contact with potential clients and referral sources. This role reports to the Intake Manager.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Sources new business by developing relationships in the community and referral networks.
• Performs proactive outreach to prospective clients in the area.
• Follows up on leads effectively and in a timely manner.
• Maintains the database with all sales activities.
• Coordinates procedures to qualify potential new clients for reimbursable services.
• Notifies the state to visit the potential client.
• Sets up a visit to the home with the Client Coordinator who will deliver information, service plan, and contract.
• Performs other duties as assigned.

This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

REQUIRED SKILLS/ABILITIES:

• A customer centered, consultative sales approach.
• Ability to be proactive and business oriented.
• Strong communication skills, oral and written.
• Negotiation skills and the ability to influence outcomes.
• Excellent interpersonal skills.
• Ability to build collaborative relationships.
• Demonstrates maturity and the ability to function as a member of a team with little supervision.
• Intermediate level computer skills, including creating and modifying documents using Microsoft products (e.g. Word, Excel, PowerPoint).

EDUCATION AND EXPERIENCE:

• High School Diploma or GED required. Bachelor's degree preferred.
• At least two (2) years of previous experience in Customer Service, telephone sales, or community outreach.
• Knowledge of service agreements.
• Must have the use of an automobile in good working condition, a valid driver's license, and automobile insurance.

PHYSICAL REQUIREMENTS:

• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
• Ability to communicate effectively and clearly with others to exchange information.

TRAVEL REQUIREMENTS:

• Regular travel on a daily or weekly basis required, even in inclement weather.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.