Description

Position Summary:

The Sales Training Manager is responsible for working with business leaders to align, plan, and execute strategic initiatives that help the Sales team achieve its goals. The Sales Training Manager develops and delivers the training plan for all new hires in the Sales Business Unit to allow them to achieve expected performance. They partner with Senior Leaders and General Managers to identify additional development opportunities for existing Consultants to improve and strengthen individual results. The Sales Training Manager coordinates and delivers ongoing product and process training for the entire Sales (Inside and Outside) group as well as supporting business units to strengthen the overall sales efforts within the organization. Additionally, they assist with the development and maintenance of reporting mechanisms to convey the impact (ROI) of their efforts. 

Roles and Responsibilities/ Essential Functions:

• Onboards new Solution Consultants by conducting orientation to sales policies and processes, developing individual training plans related to products and services, and scheduling coaching and ride-alongs with senior representatives.
• Determines on-going training needs by traveling with sales representatives, observing sales encounters, studying sales reports, and conferring with General Managers. Implements solutions to address the opportunities identified.
• Collaborates with Senior Leaders, General Managers, Marketing, and SME’s to develop curriculums and deliver training programs that continues to build the knowledge and skills of the Consultants to achieve the objectives of the Sales department.
• Develops and facilitates training sessions for supporting business units to strengthen organizational knowledge of Sales policies, processes, products, and services offered.
• Improves training effectiveness by developing new approaches and techniques, ensures supplemental learning resources are readily available, and creates performance support mechanisms and processes within the Sales Department.
• Manages the technologies and training team to develop, manage and deliver training. 
• Updates job knowledge by participating in educational opportunities, obtaining certifications and designations, reading professional publications, maintaining personal networks, and participating in professional organizations.

Requirements

Competencies

• Relationship Building:
• Relationship building looks at the ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers. This competency asks the question “Can you work effectively with different types of people and build rapport and trust?”
• Presentation Skill:
• Presentation skills looks at the ability of the individual to effectively present information to a group. This competency asks the question “How well do you present information in front of a group?”
• Coaching and Development:
• Coaching and development looks at the ability of an individual to provide guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. This competency asks the question “How well can you identify and help others to improve their knowledge or skills?”
• Training:
• Training looks at the ability of the individual to develop a particular skill in others to bring them up to a predetermined standard of work performance. This competency asks the question “How well can you teach or instruct others in the area that they need assistance?”
• Initiative:
• Initiative looks at the ability of the individual to act and take steps to solve or settle an issue. This competency asks the question “How confident are you in making decisions on the basis of your own initiative?”
• Interpersonal:
• Interpersonal skills look at the ability of the individual to develop and maintain relationships with others. This competency asks the question “How effectively do you relate with others?”
• Leadership:
• Leadership skills looks at how well the individual motivates and guides others to ensure performance in accordance with clear expectations and goals. It involves attracting, supporting, developing, and retaining a talented and diverse workforce. This competency asks the question “How comfortable are you with making decisions and taking a leading role?”
• Change Management:
• Change management looks at the ability of the individual to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities. This competency asks the question “How well can you facilitate the implementation and acceptance of change within the workplace?”
• Sales Ability:
• Sales ability looks at whether an individual can use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from 

Required Experience:

• At least 2 years in an Inside or Outside Sales role

Preferred Experience:

• At least 2 years coaching, training and curriculum development experience.
• At least 2 years in a Sales leadership role.
• At least 2 years working with Cisco and Microsoft technologies.

Required Skills, Education and/ or Certifications:

• Associates Degree in Business, Management, IT, or Marketing or related work experience

Preferred Skills, Education and/ or Certifications:

• Bachelor’s Degree in Business, Management, IT, or Marketing
• Sales related certifications or designations from technology providers

Equal Opportunity Employer - Disabled/Vets

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