1 IT Support Engineer Job in Pewaukee, WI
HEARTLAND BUSINESS SYSTEMS LLC is Hiring an IT Support Engineer Near Pewaukee, WI
Full-time
Description
Position Summary:
The IT Support Engineer specializes in service and support for targeted customers and its IT Systems. The primary duties include working directly with end users to troubleshoot and resolve IT related issues and to support and maintain company IT Systems.
Roles and Responsibilities/ Essential Functions:
- Analyze and troubleshoot computer support problems and apply understanding of computer software and hardware products and services to resolve problems of end users.
- Receive telephone calls and e-mails from end users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
- Ascertain from computer user the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, formulate diagnosis, and assist users through problem solving steps.
- Talk with co-workers to research problems and find solutions.
- Test software and hardware to evaluate ease of use and whether product will aid users in performing work.
- Write software and hardware evaluations and recommendations for management review.
- Write or revise user-training manuals and procedures as requested by customer/company.
- Train users on software and hardware on-site or in classroom or recommend outside contractors to provide training.
- Become familiar with and be able to maintain process control equipment.
- Complete projects as assigned and needed by customer.
- Minimum of 1,920 hours billed per fiscal year prorated based on start date. These charge hour requirements will be balanced against professional development and on the job training.
- Assist with other duties, as assigned.
Competencies
- Accountability - Ability to accept responsibility and account for hisher actions
- Adaptability - Ability to fit into a changing environment
- Ambition - Extent that an individual demonstrates drive and initiative in seeking personal advancement or recognition
- Decision Making - Selecting an effective course of action while controlling resources and expenditures
- Detail Orientated - Ability of an individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant
- Ethical - Ability to be guided by the company's accepted principles of moral conduct
- Organized - Ability of an individual to be structured and methodical in working skills
- Persistence - Ability to continue in a course of action in the face of adversity
- Technical Aptitude - Ability to relate to topics which require and understanding or specialized knowledge
- 6 months to 1 year in a technical related field, internship or equivalent
- At least one year in a technical related field
- Experience working Internal IT systems
- Associates degree or equivalent certifications
- Bachelors Degree or equivalent education/certifications
#HBS
Job Summary
Full Time
$79k-98k (estimate)
04/22/2024
05/08/2024
hbs.net
PEWAUKEE, WI
200 - 500
1992
Private
KYLE LEE
$200M - $500M
IT Outsourcing & Consulting
Related Companies
About HEARTLAND BUSINESS SYSTEMS LLC
HBS is a provider of cloud hosting, document scanning and managed IT services for healthcare, government, education, and commercial sectors.
The following is the career advancement route for IT Support Engineer positions, which can be used as a reference in future career path planning. As an IT Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Engineer. You can explore the career advancement for an IT Support Engineer below and select your interested title to get hiring information.
