2 Implementation Manager Jobs in Kansas City, MO
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HeartFlow, Inc is Hiring an Implementation Manager Near Kansas City, MO
Job Responsibilities:
- Lead HeartFlow’s implementation process for integrating our technology into new customer accounts.
- Manage implementation projects for new products or features to the commercial team and customers.
- Provide end-user and commercial team training on HeartFlow products and CT data requirements to customers in accordance with specific training plans. Provide clinically-relevant and technical information and solutions in response to inquiries regarding use of HF technologies.
- Document and track customer feedback, training, complaints, and resolutions in HeartFlow’s Customer Relationship Management system and help improve knowledge base for customer issues
- Work with all internal stakeholders to improve the quality of customer support by studying, evaluating, and re-designing appropriate processes.
- Understand issues, questions, and challenges of our customers and commercial team and help design and develop solutions, data insights, and tools to support commercial growth.
- Respond to urgent, escalated technical issues from our customers or commercial team.
- Field based position with up to 70% travel.
Skills Needed:
- Positive, energetic personality, comfortable in front of groups/customers.
- Customer-focused and highly adaptable mentality.
- Excellent problem solving ability, especially under pressure.
- Knowledge of hospital operations and hospital implementation of new technologies.
- Excellent verbal and written communication skills. Ability to cater communication to a wide range of technical, clinical, and cultural backgrounds. Professional etiquette.
- Responsible and accountable, with ability to manage multiple projects involving customers and colleagues from a wide range of technical and clinical backgrounds. Ability to delegate and manage goals and activities of other employees.
Knowledge in at least one of the following:
- Digital health technologies
- Healthcare IT, such as PACS, EMR, CVIS, HIPAA requirements and PHI protections
- Healthcare management
- Relevant health industry experience for integrating new technologies
The following skills are preferred, but not required:
- Experience with Salesforce or other CRM tool
- Cardiology clinical, imaging or product experience
- Project management
Educational Requirements & Work Experience:
- BS, MS, or other relevant education in engineering or sciences
- 3 years of experience in a technical or clinical field with advanced degree, or 5 years of equivalent work experience.
- Prior experience working in digital health, healthcare, or a regulated environment preferred
Job Summary
Full Time
IT Outsourcing & Consulting
07/28/2022
09/28/2022
heartflow.com
REDWOOD CITY, CA
200 - 500
2007
Private
MICHAEL MOLINET
$50M - $200M
IT Outsourcing & Consulting
Related Companies
About HeartFlow
HeartFlow develops an online platform that provides non-invasive personalized cardiac test and analysis for diagnosing cardiovascular diseases.
The job skills required for Implementation Manager include Project Management, Initiative, Problem Solving, Project Implementation, Insight, Customer Success, etc. Having related job skills and expertise will give you an advantage when applying to be an Implementation Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Implementation Manager. Select any job title you are interested in and start to search job requirements.
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