Open Position: UX Researcher

Reports to: Director of Product Design

Location: Remote

About Us

HST Pathways is on a mission to transform healthcare with innovative software technology that enables surgery centers to provide more cost-efficient patient care and better outcomes. Our suite of solutions spans the entire case lifecycle, including scheduling, care coordination, clinical documentation, and revenue cycle. Backed by Bain Capital, we are the fastest growing ASC software company and serve over 1,100 surgery centers, but we’re just getting started and have plans to 10X the value we offer. However, our big ambitions are only as strong as the team behind them, which is why we’re looking to build our team with the best.

What we’re looking for: 

A talented and driven UX Researcher to join our dynamic team. As a UX Researcher, you will play a pivotal role in enhancing the user experience of our healthcare software solutions. You will conduct user research, gather insights, and provide valuable recommendations to inform product design decisions. 

You are curious, idealistic, pragmatic, persuasive, open-minded, and a fast learner. You possess demonstrated experience in studying target users to collect and analyze data that helps inform the product design process. As a UX Researcher, you will work closely with the broader Design, Product and Engineering teams, to understand our users and their problems. You’ll play a critical role in creating useful, usable, and delightful products while leveling up our processes in an environment that values good user research. We're a collaborative group, guided by a highly iterative user-centered design process. This is an exciting time at the company, where research and design play a key role in transforming our product lines.

Responsibilities:

• Conduct user research: Plan, design, and execute user research studies to uncover user needs, preferences, and pain points on multiple aspects of products and experiences. This includes qualitative and quantitative methods such as interviews, surveys, usability testing, and data analysis. Be open to leveling up your research skills by trying new research methods and practices. 

• Generate actionable insights: Analyze research findings to extract meaningful insights and translate them into actionable recommendations for product improvements and enhancements. 

• Collaborate with cross-functional teams: Work closely with product managers, designers, and developers to integrate user-centered design principles into the product development process. Collaborate on the creation of user personas, user flows, and wireframes.

• Conduct competitive analysis: Stay up to date with industry trends, best practices, and competitor analysis to identify opportunities for innovation and differentiation in our product offerings. 

• Usability testing: Plan and execute usability testing sessions to evaluate the effectiveness and usability of our software solutions. Seek out and identify core knowledge gaps about our users and their relationship with our products. Identify areas for improvement and work with the team to implement changes. 

• Communicate research findings: Present research findings and recommendations to stakeholders in a clear and concise manner through reports, presentations, and visualizations. Translate complex research results into plain language for everyone in the company to easily digest. Confidently discuss with various company stakeholders about opportunities and trade-offs regarding translating user research to action items. 

• Drive user-centric design: Advocate for user-centered design principles and help foster a culture of empathy and user-centric thinking within the organization. Make effective design recommendations based on design principles and best practices. 

• Perform other related duties as required and assigned. 

Qualifications:

• Bachelor’s degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, related field, or equivalent practical experience. 

• 2 years of experience in planning, conducting, and sharing user research both quantitatively and qualitatively using standard tools such as user journeys, design thinking, user personas and others. 

• Show us you have shaped the user experience of a product successfully before. 

• Experience with research design utilizing various methods (e.g., usability studies, contextual inquiry, surveys, etc.). 

• Relevant product research experience, either in an end-to-end, usability, or generative setting. 

• You are adaptable and can work with people with various backgrounds (from clinicians to business analysts to developers) and communication styles. 

• You communicate your work clearly and lead research conversations. 

• You have a user-focused design mentality and are constantly looking to sharpen your instincts through user feedback and insight. 

• You are curious, self-motivated, and collaborative. 

• You have a portfolio that conveys an ability to ship successful products that people love. 

Preferred Qualifications: 

• Have experience working in the healthcare industry. 

• Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process. 

• Experience in a variety of product spaces, applied research and/or academic settings. 

• Proficiency in communicating user research findings with cross-functional partners to drive impact.

• Comfortable juggling a wide range of responsibilities at the same time. 

Team Culture:

• We go beyond the expected.  We strive to be the difference in everything we do and look for ways to innovate and deliver beyond expectations.
• We thrive through collaboration. We invest in our team and take pride in the success of others. 
• We strive to make a positive impact. We are passionate our work and leverage our collective creativity and industriousness to make big things happen
• We sharpen and share our expertise.  We aspire to learn, grow, and share knowledge.
• We love the journey.  We never lose sight of the fact that we’re contributing to building a new model of healthcare delivery.

Benefits:

• Health benefits paid for employee
• Unlimited vacation policy
• 401K with matching up to 2% of salary
• Professional development funding (courses, workshops, books)
• Hybrid office model. Offices in Lafayette (CA), Irvine (CA), and Nashville (TN)
• Awesome teammates!

HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.