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HEALTHCARE SERVICES GROUP, INC.
JOB DESCRIPTION
SECTION 1: POSITION DATA.
TITLE: Environmental Services Account Manager DEPARTMENT: Environmental Services
REPORTS TO: District Manager JOB CODE: 37-1000, 37-1011A
STATUS & GRADE: Exempt ____ Non-Exempt _____ Union ___
EMPLOYMENT: Full-time X Part-time ____ Reg. Hours: _____ per wk
SECTION 2: POSITION SUMMARY.
Manages and supervises the environmental services staff at a single site according to policies and procedures, and federal/state requirements. Provides leadership, support, coordination and guidance to ensure that quality standards, inventory levels, safety guidelines and customer service expectations are met. Consistently embodies the characteristics necessary to drive the
Company’s Purpose, Vision, Values, and DNA. The Manager is also responsible for coordinating and insuring the satisfactory and timely completion of project and program work done in the building on varying shifts. Maintains records of income and expenditures, supplies, personnel and equipment. Secures and assures that all equipment is maintained and in working order. Makes sure facility has sufficient janitorial supplies. Takes periodic inventories of supplies and materials, trains new employees, and recommends dismissals. Acts as liaison between building occupants or administrators and HCSG staff. The Manager must be able to communicate effectively all directives from managers, building occupants and administrators to
HCSG staff. Is able to perform the job assignments of the light housekeeper, heavy housekeeper, laundry worker and personal clothing worker. Training, quality control and in-servicing staff is an essential part of the Manager’s responsibility and includes touring building several times per day to assess work quality using QCIs for documentation purposes. The Manager is a department head in the facility and must conduct themselves and their department in a professional manner.
SECTION 2A: ESSENTIAL FUNCTIONS OF THE JOB.
JOB FUNCTION
People Management & Development.
Page 1* of 7*
SECTION 2A: ESSENTIAL FUNCTIONS OF THE JOB, continued.
JOB FUNCTION
People Management & Development, continued.
Financial Management.
Customer Service.
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SECTION 2A: ESSENTIAL FUNCTIONS OF THE JOB, continued.
JOB FUNCTION
Safety and Other
Worker and Personal Clothing worker as necessary.
SECTION 3: EDUCATION/TRAINING/WORK EXPERIENCE
QUALIFICATIONS:
A high school diploma or equivalent is preferred.
Two years experience in environmental services in a healthcare environment and personnel supervision is desired.
Basic computer skills preferred.
Must provide a criminal background check.
KNOWLEDGE, SKILLS & ABILITIES.
Degree level*/Area: High School Diploma or equivalent and two years experience preferred, or any equivalent experience and training that provides the required knowledge, skills and abilities.
Certificates: None.
Licenses: None, but must be able to meet attendance requirements.
* Acceptable minimum equivalent experience in place of diploma/GED: 2 years.
The account manager must possess the following:
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KNOWLEDGE, SKILLS & ABILITIES, continued.
Computer software (please specify): ability to become proficient within first 3 months of introduction of any computer and computer software provided to improve recordkeeping and efficiency.
Machine operation (please specify) Special training: please refer to training manual
Copier, fax, calculator, pager, computer
and other office equipment; all standard housekeeping, laundry and floor care equipment.
Scientific training (please specify) Other: (please specify): knowledge of departments and functions; must be fluent in English - reading, writing, and speaking.
Other: (please specify)
Must possess basic math skills.
Good communication and interpersonal skills.
Good client/customer service and organizational skills.
Ability to prioritize multiple tasks.
Ability to work effectively with a team.
Ability to work independently as needed to support the group effort.
Ability to exercise independent judgment.
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SECTION 4. MENTAL DEMANDS & OTHER
Mental demands and other factors important to successful performance of job tasks?
(Mental demands are not only learned mental skills, but also conditions that call for mental discipline.) (check all that apply)
_x_ Reading _x_ Verbal communication skills _x_ Written communication skills
_x_ Detailed work _x_ Stress - people, deadlines _x_ Customer/employee contact
_x_ Confidentiality _x_ Multiple concurrent tasks _x_ Frequent interruptions
_x_ Problem solving ___ Bilingual _x_ Interpersonal skills
_x_ Analytical ability _x_ Dexterity _x_ Time management skills
_x_ Other: _Social perceptiveness; leadership and organizational skills.
WORKING ENVIRONMENT:
The work is performed in a well-lit and well-ventilated facility on varying shifts with a wide variety of people with differing functions, personalities and abilities. The noise level is usually moderately quiet, except for when operating equipment. Exposed to physical and emotional disabilities of the aged, which may include combative residents. Exposed to odors. Must be on constant alert for possible injuries to patients. Exposed to sharp objects and hazardous materials.
Must be able to work around food and/or cleaning products. Exposures to infectious diseases are
possible. Employees who are immune-suppressed should be aware of the potential hazards.
SECTION 5. PHYSICAL SPECIFICATIONS.
JOB CHECK IF PERCENT OTHER JOB INFORMATION
DEMAND APPLY OF TIME Frequent - Occasional - Rarely, to perform . . .
Standing/Walking _x____ ___90__% all the time, except on breaks and to do paperwork
Sitting ____x____ __10 __% __________________________________________
---------------------------------------------------------------------------------------------------------------------
Lifting ____ x ____ ___15 _% bags of soiled linen and buckets of water; min. of
40 times/day, max. wt. 50 lbs., when training, covering for or assisting staff
Carrying ____ x ____ ___15___% personal clothing from cart to resident closet; when training, covering for or assisting staff, max. wt. 50 lbs
Pushing ____ x ____ ___15__% trash or linen hamper; when training, covering for or assisting staff, max. wt. of 50 lbs.
Pulling ____ x____ ___15___% trash or linen hamper; when training, covering for or assisting staff, max. wt. of 50 lbs.
Climbing ____ x____ ___1___% May be more often if facility is more than one story
(stairs)
Balancing ____ x____ ___5___% __________________________________________
Stooping ____x____ ___3___% to sort linen as necessary, when training, covering for or assisting staff
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SECTION 5. PHYSICAL SPECIFICATIONS, continued.
JOB CHECK IF PERCENT OTHER JOB INFORMATION
DEMAND APPLY OF TIME Frequent - Occasional - Rarely, to perform . . .
Kneeling ____ x____ ___1___% __________________________________________
Crouching ________ ___ ___% __________________________________________
Crawling ________ _______% __________________________________________
Reaching ____x____ ___10___% __________________________________________
Handling ____x____ ___15__% ___paperwork, laundry, chemicals______________
Twisting ____x____ ___5___% __________________________________________
EXPOSURE SPECIFICATIONS:
JOB DEMAND CHECK IF JOB DEMAND CHECK IF
APPLY APPLY
Organic solvents __X___ Noise __X_
Dangerous, moving machinery __X___ Solitary Work __X___
Toxic conditions ___X__ Work at rapid pace X at times
Poor ventilation __ X__ OTHER: noisy during equipment operation;
Temperature Variance __X___ ___________________________
From _20_ to _90_ degrees Fahrenheit ___________________________
AUDIO/VISUAL:
JOB DEMAND CHECK IF APPLY JOB DEMAND CHECK IF APPLY
Sight __X__ Color Vision __X__
Near Vision __X__ Far Vision __X__
Depth Perception __X__ Peripheral Vision __X__
Speaking __X__ Hearing __X__
Ability to adjust focus __X__
OTHER:
ISSUE: CHECK IF APPLY DESCRIBE
Access to CONFIDENTIAL information __X_ ________________________
Access/handle Company funds __X_ ________________________
Ability to communicate fluently in English __X_ to communicate w/residents, employees, clients, read SDS, etc.
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DISCLAIMER: This job description is not an employment agreement or contract. The
above information indicates the general nature and level of work performed by employees
within this classification. It is not a comprehensive inventory of duties and/or
responsibilities. Management has the exclusive right to alter the shift and scope of work
within the framework of this job description at any time without prior notice.
Can you meet the essential functions, physical, mental and other specifications of this job?
Check one: I can _____. I cannot _____. If cannot, please discuss. Write on back of this
form if necessary. All employees are held to the 90-day introductory period and the
performance standards for any function that they have indicated they are able to perform
with or without a reasonable accommodation. HCSG reserves the right to ask for written
verification by a healthcare provider.
____________________________ ______________________________ _________________
Print Employee Name Employee Signature Date
____________________________ _____________________________ ________________
Print Supervisor Name Supervisor Signature Date
If Applicable:
________________________ ______________________ ____________
Physician Signature Print Name Date
Page 7* of 7*
Job Type: Full-time
Pay: $38,000.00 - $50,000.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
Work Location: One location
Full Time
Skilled Nursing Services & Residential Care
$72k-93k (estimate)
02/01/2023
03/01/2023
hcsgcorp.com
BENSALEM, PA
>50,000
1976
Public
THEODORE WAHL
$1B - $3B
Healthcare Services Group delivers housekeeping and dining services to the healthcare industry.
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