Performs administrative duties, including answering the telephone, referring callers to appropriate staff, taking messages, and answering basic questions. Enters data in the state and federal automated reporting systems conducts technical reviews of all reports in the computer tracking system and determines appropriate disposition. Responsible for preparing, processing, and distributing federal and state enforcement notification letters and reports as mandated. Monitors and reviews survey reports for all regulated and unlicensed facilities, finalizes CMS certification and transmittals for enforcement actions and surveys and prepares waiver letters. Prepares and distributes documents requested under the Freedom of Information Act and submits them to the state office.

Essential Job Functions:
Maintains a regular and predictable work schedule.
Knowledge of keeping records, files, or logs (for example, administrative, personnel, contract, correspondence forms, documents, purchasing, case files, tracking logs, files/documents on diskette), including filing, retrieving or purging.
Knowledge of preparing ongoing or special narrative and statistical reports for Program Managers, Regional Director, and State Office.
Maintains regional Survey Management System database. Communicate with others (internally and externally) to provide, exchange, verify information, answer inquiries, address issues, or resolve problems or complaints.
Monitors and performs a technical review of all survey and investigation documentation to ensure accurate preparation of all forms, supporting information, narratives, and reports. Ensures all documentation complies with state and federal requirements. Makes corrections to ensure compliance. Processes all state and federal enforcement actions within required time frames. Prepares technically accurate state and federal reports, notification letters, administrative penalty notifications, waiver letters, and the CMS Certification and Transmittal. Determines appropriate distribution for all actions to meet federal and state requirements. Enters critical information into state and federal databases regarding scheduling, agency visits, recommendations, and activities to provide accurate data for required internal and public reporting processes. Responsible for submitting to the state office all documentation requested through the Freedom of Information Act, including reviewing the file to determine the location of documentation, copying appropriate documents, and distributing within required timeframes.