Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. BASIC FUNCTION Responsible for review data entered into system or database by internal resources ensuring 100% accuracy; coordinate with co-workers to ensure a balanced workload, and provide assistance to ensure deadlines are met; Perform routine audits and coordinate with internal departments (e.g. client services, etc.) to resolve discrepancies and compile billing totals MAJOR JOB ACCOUNTABILITIES Data Review Functions - Perform data entry review of information/data provided by internal sources into appropriate system or database and utilize the proper channels to research any discrepancies that are found *Review data entered into system or database by internal resources ensuring 100% accuracy * Run reports as assigned ensuring to review data in a timely and accurate manner * Perform routine audits and coordinate with internal departments (e.g. client services, etc.) to resolve discrepancies and compile billing totals * Research data questions from internal departments ensuring to escalate any inquires outside scope of responsibility to supervisor *Coordinate with co-workers to ensure a balanced workload, and provide assistance to ensure deadlines are met *Know and support approved departmental and corporate policies and procedures *Provide management with quality trends in data entry in order to address additional training or internal review of workflow * Place the highest priority on member confidentiality ensuring to adhere to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Protected Health Information (PHI) Team Interface/Customer Service - Establish and maintain a professional relationship with internal/external customers, team members and department contacts * Cooperate with team members to meet goals or complete tasks * Provide quality customer service that exceeds customer expectations and improves level of service being provided * Treat all internal/external customers, team members and department contacts with dignity/respect * Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided Mental and Physical Requirements - - *This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers *The nature of the work in this position is sedentary and the incumbent will be sitting most of the time *Essential physical functions of the job include typing, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day *Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day Related Duties as Assigned - - * The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents * Consequently, job incumbents may be asked to perform other duties as required * Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above * Please contact your local Employee Relations representative to request a review of any such accommodations MINIMUM QUALIFICATIONS Applicant for this job will be expected to meet the following minimum qualifications. Education * High school diploma or GED required Experience * Minimum one year clerical, data entry or customer service experience required Other * Basic knowledge of Word required * Intermediate knowledge of Excel required Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity. VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)