Overview

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work in 2023. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with.

As an Operations Support Associate, you will coordinate all administrative processes relating to the inbound and outbound movement of product and services.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Responsibilities

Coordinate all administrative processes relating to the inbound and outbound movement of product and services.

Research and validate OS&D (Overage, Shortage, & Damage) claims

Maintain electronic records for returns and OS&D shipments

Receive and process P/O's

Respond to requests for information and/or status updates from CS and/or sales reps.

Prepare and distribute pick tickets and shipment documentation

Obtain spot quotes from carriers.

Prepare BOL's for shipment transport

Manage inbound/outbound communications with carriers, vendors, CS, and sales reps.

Coordinate pickup of will-call orders with customers.

Follow up with freight carriers and service providers on status as needed.

Maintain accurate paper and electronic records

Perform other duties as assigned by management

Qualifications

Required:

High School Graduate or GED Equivalent

Strong computer and spreadsheet skills

Minimum of 1yr administrative and/or customer service experience

Strong organizational skills

Detail oriented with ability to handle multiple tasks of varying priority

Excellent written and verbal communication skills

Preferred:

Experience in a shipping or warehouse operation

Experience with Warehouse Management Systems (WMS)

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.