Education & Experience

• High School diploma or equivalent required; College course work in related field helpful.

• Experience in a hotel or a related field preferred.

• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.

• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high pressure situations.

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.

• Must be able to work with and understand financial information and data, and basic arithmetic functions.

• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing

• Ability to read, comprehend and write simple instructions and/or short correspondence and memos

• Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations

• An operational knowledge of Microsoft Office suite

• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays

• Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)

• Ability to participate in the creation of an enjoyable work environment

Job Duties & Functions

• Approach all encounters with guests and associates in a friendly, service oriented manner.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).

• Maintain regular attendance in compliance with HCW Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.

• Comply at all times with HCW Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.

• Greet and welcome all guests approaching the Front Desk in accordance with HCW Hospitality standards; maintain a friendly and warm demeanor at all times.

• Maintain proper operation of the telephone switchboard and ensure that all HCW Hospitality performance standards are met.

• Handle requests for information, mail and messages in an efficient and courteous manner.

• Answer guest inquires about hotel service, facilities and hours of operation.

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.

• Establish and maintain good communications and team work with fellow associates and other departments within the hotel.

• Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.

• Obtain all necessary information when taking room reservations and follow rate quoting scenario.

• Be familiar with all HCW Hospitality policies and house rules as well as hospitality terminology.

• Have knowledge of and assist in emergency procedures as required.

• Handle check-ins and check-outs in a friendly, efficient and courteous manner.

• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

• Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.

• Use proper two-way radio etiquette at all times when communicating with other associates.

• As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members

• Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.

• Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

*****Background check is required