• Handle incidents and Service requests
• Perform visual checks for hardware failure lights or console error messages, power status and hardware labels wherever.
• Conduct walkthroughs, Floor sweeping and physical verification of connectivity
• Provide support for installation, maintenance, and repair of
• VSAT
• Radio Systems
• WiFi and BLE Systems
• Cellular based systems
• Fiber Optic & Copper Cable
• IIoT, including IpWAN
• Specialty telecom systems such as CCTV, Intercom, Fire/Intruder alarm-
• Provide network troubleshooting including
• Console into network devices, including routers, switches, gateways, radios, …
• Identify a switch port location
• Identify WAP connectivity status
• Basic Copper Cable troubleshooting
• Basic Fiber Optic Troubleshooting
• Install, remove, or swap equipment
• Restarting / rebooting equipment
• Perform basic troubleshooting like ping, DNS lookup, and trace route on Network Devices
• Perform MACD (move, add, change, delete) activities
• Effectively manage work queue in ticketing system
• Attending Safety training and report incidents
• Update knowledge base regularly
• Escort third party vendors wherever contractor is supplying support
• Adhere to Company change management and BCP/DR Procedures
• Provide daily report of activities

About the Company:
HCLTech

Industry:
Computer/IT Services