Hazelcast is looking for a Technical Account Manager to be responsible for building and maintaining post-sales relationships with our largest and most valuable customers. Using both your technical and Account Management skills and experience, you will build up to establishing a trusted advisor status, ensuring successful adoption, usage, and growth.

This position is based in the US and is fully remote with the ability to work from one of our offices if you choose. Travel is not currently a priority due to COVID restrictions but could be up to 20% if travel becomes feasible in the future.

*Java programming is a MUST to succeed in this role*

About Hazelcast:

Hazelcast is a leading software company with a massive community reach. Our in-memory data storage and computation software sits at the heart of mission-critical systems for some of the world’s leading companies and enables them to act instantly on data everywhere. At Hazelcast, you’ll get the chance to continuously push the boundaries of distributed computing and work on great open-source products that can run anywhere – from on-premises to the cloud or at the edge.

Job Responsibilities:

• Manage a portfolio of clients and build strong relationships with clients ranging from individual developers to C-level executives
• Proactively review Customer’s architecture and configuration to recommend Hazelcast best practices
• Proactively review Customer technical issues, working closely with Support and Engineering to recommend solutions
• Understand Customer roadmap, key initiatives, and go-lives
• Establish plans for customers to succeed at using Hazelcast products to accomplish their goals and objectives
• Work closely with Hazelcast Account Teams to gather and track Customer use cases and requirements
• Work closely with Hazelcast Support, Product Management, and Engineering to advocate for customer use cases and resolve pain points
• Quarterback clients through the full client life cycle from initial testing to full Production deployment 
• Provide advice on how our clients can leverage Hazelcast features to drive adoption of our technology
• Provide guidance on use case implementation based on Hazelcast best practices
• Conduct quarterly Customer business and technical reviews
• Record and track product feature requests

Qualifications:

• BA/BS/MS in Computer Science, or equivalent
• 3-5 years experience working with the Java programming language
• 3-5 years in Architecture & Design of complex software systems
• Experience in Customer Success or customer-facing roles (TAM, Pre-Sales Engineer, Solution Architect)
• Experience with multiple operating systems (Linux, Solaris, Unix, Windows, etc.)
• Strong troubleshooting and performance tuning skills 
• Familiarity with network technology (TCP/IP, Multicast, firewalls, etc.)
• Excellent verbal and written communication skills

Bonus Points For:

• Expertise in distributed caching, scalability, or Highly Available (HA) systems
• Previous experience using Hazelcast
• Prior technical experience with cloud platforms (Kubernetes, AWS, Azure, etc.)
• Strong technical skills in Spring or Hibernate