Job description

E.A. HAWSE HEALTH CENTER

JOB DESCRIPTION

12/01

I. JOB TITLE: Appointments/Office Clerk

Responsible for informing patient of delinquent account and payment responsibilities when services rendered.

II. RESPONSIBLE TO: Office Manager

III. DUTIES & RESPONSIBILITIES:

1. Greets patients and visitors, screens calls and visitors, schedules appointments according to established protocols.

2. Directs all new patients to the program's clerk.

3. Responsible for registering all new patients into the computer system, and making copies of all pertinent information for patient files.

4. Acts as liaison between patients and providers while maintaining the confidentiality of medical information.

5. Responsible for entering and updating Medicare, Medicaid and all other insurance information relative to users in the computer at each visit.

6. Responsible for verifying/updating all patient information to include: address, phone number, employer, etc., at each visit.

7. Assures that patient's charts are properly documented in regards to no-shows, cancellations, reschedules, referrals, insurance identification, and all other pertinent information.

8. Performs clerical duties as assigned by the Office Manager and provider staff.

9. Responsible for care and maintenance of office equipment.

10. Cognizant of computer capabilities.

11. Responsible for assuring that appropriate information is in the computer system for preparing Medicaid/Medicare coinsurance, Medicaid claims, and Medicare claim forms.

12. Cognizant of all office functions and rotates with other staff to perform office duties.

Job Description

Appointments/Office Clerk

Page 2

13. Will participate in any special work assignments required by the Office Manager.

14. Will keep well informed of all financial policies established by the Center.

15. Will assist in keeping patients informed of collection policies and procedures of the Center.

16. Is familiar with all Center programs and their funding criteria.

17. Responsible for maintaining adequate office supplies by advising Office Manager of needs.

18. Will compile and report statistical data required by the organization.

19. Responsible for maintaining work area in a neat and organized manner.

20. Knowledgeable of how to turn phones on each evening and off each morning.

21. Take patient schedule home during bad weather months.

IV. EVALUATED BY: Office Manager

V. QUALIFICATIONS:

1. High School graduate or equivalent with training in typing and filing.

2. Some experience as an office/appointments clerk preferred.

3. Ability to establish a good rapport with staff, patients, and the public.

4. Dependable and confident.

5. Ability to maintain calm and pleasant composure under stressful conditions.

6. Ability to work efficiently at the speed necessary to perform job responsibilities in a timely manner.

7. Ability to make decisions in a rational, calm manner in the case of an emergency situation.

VI. DESIRABLE CHARACTERISTICS:

1. Neat in appearance.

2. Pleasant personality.

Job Type: Full-time

Salary: $11.00 - $19.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: One location

Job Type: Full-time

Pay: $9.77 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Petersburg, WV 26847: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location